German Customer Support Specialist Hybrid In Malta
German Customer Support Specialist Hybrid In Malta
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Job Description
Are you looking to advance your career
Were seeking an exceptional individual to join our team as a Customer Success Specialist! If you are creative and outgoing and thrive in a fastpaced everevolving environment this could be the perfect opportunity for you!
Role Overview:
As a Customer Support Specialist you will manage customer inquiries and complaints via email and live chat with no phone interactions involved.
Key Responsibilities:
- Respond to customer inquiries via email ensuring timely and clear communication (no phone calls)
- Moderate usergenerated content to comply with company policies and regulations
- Identify and address scams and fraud maintaining a safe online environment
- Accurately document customer interactions and resolutions
- Collaborate with team members to improve processes and enhance customer experience
- Provide accurate valid and complete information to customers by using appropriate methods/tools
- Meet personal/customer support targets Interface effectively with other internal and client teams
- Participate in training to conduct correct and accurate moderation policies
- Support different workflows clients and markets as and when required
Requirements:
- C2 proficiency in German
- B2 proficiency in English
- EU Citizenship or Maltese Residency Card
- 01 year of experience in Customer Support
- Strong leadership analytical and communication skills
- Desire to learn and grow within the field.
Why Join Us:
- Competitive Pay: We offer compensation that values your skills and experience.
- Performance Bonuses: Earn bonuses based on your achievements.
- Transportation Provided: Companyprovided transport from designated pickup points.
- Relocation Support: Assistance to ensure a smooth transition.
- Career Growth: Opportunities for professional development and advancement.
- Hybrid Work: A flexible model promoting worklife balance.
Ready to dive into the exciting world of customer support Submit your application today and well be in touch soon!
Remote Work :
No
Employment Type
Full Time
