German Speaking Medical Customer Advisor

Join our dynamic team a leading provider of innovative healthcare solutions. We are dedicated to delivering exceptional service and support to our clients in the medical field. Our commitment to quality compassion and professionalism has positioned us as a trusted partner in healthcare. We are looking for a talented individual to enhance our team as a Remote GermanSpeaking Medical Customer Advisor.

Position Overview:

As a Remote GermanSpeaking Medical Customer Advisor you will play a critical role in providing exceptional support to our clients. You will be responsible for addressing inquiries resolving issues and offering expert guidance on our medical products and services. This position requires a strong understanding of medical terminology and concepts as well as excellent communication skills in both German and English. Your background in medicine biology chemistry or a related field will be essential in delivering highquality support and ensuring customer satisfaction.

Key Responsibilities:

• Serve as the primary point of contact for Germanspeaking clients addressing inquiries related to medical products services and solutions.
• Provide expert advice and support to clients regarding product usage application and technical specifications.
• Utilize your knowledge of medical terminology and concepts to effectively communicate complex information to clients in an easily understandable manner.
• Troubleshoot and resolve customer issues promptly and efficiently ensuring a high level of customer satisfaction.
• Collaborate with crossfunctional teams including sales marketing and technical support to ensure seamless communication and customer service.
• Maintain accurate records of customer interactions and feedback in our CRM system.
• Stay informed about industry trends product updates and best practices to enhance your knowledge and improve customer service delivery.
• Participate in training sessions and workshops to continuously develop your skills and knowledge.

Qualifications:

• A degree in medicine biology chemistry or a related field is required.
• Fluency in German (both spoken and written) is essential; proficiency in English is a plus.
• Previous experience in customer service particularly in the medical or healthcare industry is highly desirable.
• Strong interpersonal and communication skills with the ability to build rapport with clients and colleagues.
• Excellent problemsolving skills and the ability to think critically under pressure.
• Proficient in using CRM systems and other relevant software tools.
• Ability to work independently and collaboratively in a remote environment.
• A passion for helping others and a commitment to delivering exceptional customer service.

What We Offer:

• Competitive Salary: We offer a competitive salary package commensurate with experience and qualifications.
• Career Growth: Opportunities for professional development and advancement within the company.
• Health and Life Insurance: Comprehensive health and life insurance plans to support your wellbeing.
• WorkLife Balance: Flexible working hours to help you achieve a healthy worklife balance.
• Equipment Provided: All necessary equipment will be provided by the company to ensure you can perform your role effectively.
• Inclusive Work Environment: Be part of a diverse team that values collaboration innovation and integrity.

If you are passionate about healthcare and customer service and you meet the qualifications outlined above we would love to hear from you!

Remote Work :

No