Host

Roles and responsibilities

Job Description

• • • Maintain complete knowledge of:

• Dining room layout, table/seat/section numbers, proper table setups, restaurant capacity, hours of operation, price range and dress code
• Restaurant reservation procedures
• Daily house count, arrivals, departures, VIP’s
• Scheduled in-house group activities, locations and times
• All department policies / service procedures
  • • Answer telephone within 3 rings, using correct salutations and telephone etiquette.
    • Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.
    • Communicate reservation /cancellation changes to management as they arise throughout the shift.
    • Monitor the preparation of own assignments, ensuring compliance to departmental standards.
    • Ensure that all menu’s, check folders are cleaned and in sufficient quantity.
    • Ensure that the hostess stand is cleaned and organized.
    • Review the Reservation book, pre-assign designated tables and follow up on all special requests.
    • Greet the guests at the entrance of the restaurant
    • Seat Guest accordingly to floor plan / being fair to each waiter.
    • Show guests their table which has been designated to them
    • Ensure that the guests are pleased with their table.
    • Present the open menu to the guest.
    • Ensure that the tables are set to the best service of the guest.
    • Anticipate heavy business times and organize procedures to handle waiting lines.
    • Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day.
    • Maintain positive guest relations at all times.
    • Be familiar with hotel services / activities to respond to guest inquiries accurately.
    • Handle guest complaints following instant pacification procedures and insuring guest satisfaction.

Desired candidate profile

Qualifications

• Previous hospitality experience
• Excellent communication skills
• Strong customer service skills required.
• Degree in Hospitality / Tourism
  

Additional Information

What we offer....

• An innovative and fast-growing international group, committed not only to building new hotels, but to creating a global brand.
• The opportunity to challenge the norm and work in a creative and rewarding environment.
• Member of a team that is passionate about creating great hotel experiences and building a portfolio of brands.
• Great discounts on the entire Ennismore family.
• Many opportunities to progress and change as part of a global family of brands.
• Regular team meetings, from our team cups to our annual parties (quite special!): we know how to have fun!
  

An annual calendar of diversity and inclusion events that gives you opportunities to learn, celebrate, and make a positive impact. opportunities to progress and grow in a diverse and global family of brands.