Customer Service Representative
Customer Service Representative
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Job Description
Company: Luke Bailey Agencies
Position: Customer Service Representative
Company Overview:
Luke Bailey Agencies is a leading worksite benefits provider based in Tennessee United States. We specialize in connecting top talent with the best companies in various industries. Our team is dedicated to providing exceptional service to both our clients and candidates and we are looking for a highly motivated Customer Service Representative to join our team.
Position Overview:
As a Customer Service Representative you will be the first point of contact for our clients and candidates. Your main responsibility will be to ensure that all inquiries and concerns are addressed promptly and professionally. You will be responsible for maintaining a positive and professional image of our company and providing topnotch customer service to all stakeholders.
Key Responsibilities:
Answer incoming calls and respond to emails from clients and candidates
Provide information about our services and assist with inquiries and concerns
Schedule appointments and maintain calendars for our recruitment team
Maintain accurate and uptodate records of all interactions with clients and candidates
Collaborate with the recruitment team to ensure a seamless process for candidates
Handle and resolve any customer complaints or issues in a timely and efficient manner
Participate in team meetings and contribute ideas for improving our customer service processes
Assist with administrative tasks as needed
Qualifications:
High school diploma or equivalent
Previous experience in customer service or a related field is preferred
Excellent communication skills both verbal and written
Strong problemsolving and decisionmaking abilities
Ability to multitask and prioritize tasks effectively
Proficient in Microsoft Office and able to learn new software quickly
Positive attitude and a strong commitment to providing exceptional customer service
Ability to work in a fastpaced and dynamic environment
Must be able to work fulltime and have a flexible schedule
Why Work for Us:
At Luke Bailey Agencies we value our employees and strive to create a positive and supportive work environment. We offer competitive salaries benefits and opportunities for growth and development. As a Customer Service Representative you will have the chance to work with a diverse team and make a real impact on the success of our company.
If you are passionate about providing excellent customer service and want to be a part of a dynamic and growing company then we want to hear from you! Apply now to join our team at Luke Bailey Agencies as a Customer Service Representative.
Remote Work :
No
Employment Type
Full Time
