BPO Trainer
BPO Trainer
Posted on :
13-10-2024
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Job Description
Key Responsibilities:
- Facilitate BFSI training for employees (new hires progression and enhancement)
- Develop and improve training curriculum and materials
- Analyze learner performance and adjust training methods accordingly
- Manage classroom and online training sessions
- Provide feedback coaching and evaluations to trainees
- Collaborate with supervisors and clients to address performance gaps
Requirements:
- 1 year of BFSI (Banking Financial Services and Insurance) experience and adult education
- Strong communication leadership and time management skills
- Call center (inbound/outbound) and customer service experience
- Flexible schedule with willingness to work night shifts and travel
- College degree; computer proficiency is a must
Remote Work :
No
Employment Type
Full Time
Key Skills
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