Entry Level Customer Support In Malta For German Speaker
Entry Level Customer Support In Malta For German Speaker
Posted on :
13-10-2024
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Job Description
Hybrid for native / fluent German Speakers
Key Responsibilities:
- Provide highquality customer support in German through email phone and live chat.
- Respond to customer inquiries about products services and general issues.
- Troubleshoot technical problems and escalate more complex issues when necessary.
- Maintain a high level of professionalism and customer satisfaction.
- Collaborate with internal teams to resolve customer issues efficiently.
- Keep records of customer interactions and track issues feedback and inquiries.
- Meet or exceed performance metrics including response times and customer satisfaction levels.
Qualifications:
- Native or fluent German speaker (C1/C2 level).
- Proficiency in English (B2 or higher).
- Excellent communication skills both verbal and written.
- Previous experience in customer service is a plus but not required (full training will be provided).
- Ability to multitask and work effectively in a fastpaced environment.
- Strong problemsolving skills and a customerfirst attitude.
- Comfortable using technology and learning new software systems.
What We Offer:
- Hybrid work model: combination of remote work and inoffice presence.
- Competitive entrylevel salary.
- Career development opportunities and ongoing training.
- A supportive multicultural work environment.
- Health insurance and other benefits.
- Modern office in a prime location in Malta.
Remote Work :
No
Employment Type
Full Time
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