IT Program Manager

Responsibilities Required to translate technical systems specifications into working tested CRM applications. This includes developing detailed programming specifications writing and/or generating code compiling datadriven programs maintaining and conducting unit tests. Resolves and troubleshoots technical problems which arise during the use and operation of software packages including tec General Skills Experience in programming and analysis; specialized CRM software package support at the specified experience level Ability to collaborate with IT Professionals throughout the Software Development Life Cycle Experience in structured methodologies for the development design implementation and maintenance of applications Experience in design code test debug and document applications Experience in the use of object and/or third generation language development tools Experience in one or more programming languages Experience in application design latest design patters deployment and troubleshooting Experience with relational and hierarchical database technologies Experience in the use of information retrieval packages using query languages Experience with one or more communications protocols Experience in structured methodologies for the design development implementation and maintenance of applications Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts Excellent analytical problemsolving and decisionmaking skills; verbal and written communication skills; interpersonal and negotiation skills A team player with a track record for meeting deadlines CRM Software Development Skills Knowledge and experience with specific CRM software and anticipated future releases high availability solution design and implementation Knowledge and experience with specific CRM enterprise architecture methodologies design standards and tools Experience with middleware and gateways Expertise in specific tools for CRM software development Desirable Skills Knowledge and experience with programming Internetready applications Knowledge and experience in rapid application development (RAD) methodologies Knowledge and understanding of Information Management principles concepts policies and practices Experience with middleware and gateways Experience reviewing analyzing and modifying product installation scripts including encoding testing debugging Ability to provide postimplementation support and resolve any postimplementation technical issues Experience conducting design walkthrough sessions with project team Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards Ability to provide user and system documentation as required

Siebel Development Skills 40 %

10 years of experience with Siebel technical configuration/ design / development / integration

5 year of experience of Siebel integration with Adobe AEM J2EE and etc

5 year of experience with Siebel EIM/EAI.

3 years of experience with Siebel IP18 with a focus on configuring / developing.

Experience with Assignment Manager Business Rules Workflow Applets Views Screens Code/Scripts and related Siebel Business Layer objects.

Experience with Siebel Tools Software and editing Siebel Web Templates.

Experience in using Siebel Open UI specific classes and Methods.

Demonstrated possession of Siebel 8.x or above certification.

Experience in Siebel Open UI Architecture (Physical Model Presentation Model) and OOTB OUI file structures and limitations.

Experience in UI integration (embedding external application in Siebel Exposing Siebel in External application)

Report Development Skills 35%

Experience in OBIEE and PowerBI report development

Experience in HTML 5 Cascading Style Sheet JQuery and JavaScript

Working knowledge of Open UI ConceptsPM PR Manifest File and Mapping files

Soft Skills 20%

Strong communication skills; both written and verbal

Ability to develop and present new ideas and conceptualize new approaches and solutions

Excellent interpersonal relations and demonstrated ability to work with others effectively in teams

Demonstrated ability to work with functional and technical teams Demonstrated ability to participate in a large teams and work closely with other individual team members

Proven analytical skills and systematic problem solving

Strong ability to work under pressure work with aggressive time lines and be adaptive to change

Displays problem solving and analytical skills using them to resolve technical problems

Public Sector Experience 5%

Experience with Siebel modules such as Public Sector CRM Contracts Lead Management Partner Public Sector Partner Portal Campaign Management Marketing Resource Manager and Public Sector eService would be an asset

Experience with Grants Management would be an asset.

Closing Date:30 p.m.

Maximum Number of Submissions two (2)

Hybrid Candidate must be able to work 3 days onsite and 2 days remote

MUST HAVES:

10 years of experience with Siebel technical configuration/ design / development / integration

5 year of experience of Siebel integration with Adobe AEM J2EE and etc

5 year of experience with Siebel EIM/EAI.

3 years of experience with Siebel IP18 with a focus on configuring / developing.

Experience with Assignment Manager Business Rules Workflow Applets Views Screens Code/Scripts and related Siebel Business Layer objects.

Experience with Siebel Tools Software and editing Siebel Web Templates.