German Speaker Customer Support REMOTE In Poland
German Speaker Customer Support REMOTE In Poland
Posted on :
13-10-2024
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Job Description
Job Title: Customer Support Specialist
Languages: German (C2) English (B2)
Location: Szczecin Poland (Remote work available for candidates in Poland)
Employment Type: Fulltime
Job Overview:
We are looking for a Customer Support Specialist fluent in German and English to join our team in Szczecin. In this role you will provide exceptional support to our customers in both languages. Our 2week training program and learning by doing approach will help you gain valuable handson experience with continuous support from a Training Buddy.
Key Responsibilities:
- Assist customers in German (C2) and English (B2) via email chat and phone.
- Address inquiries troubleshoot issues and provide information about our products and services.
- Ensure high customer satisfaction by effectively resolving customer needs.
- Collaborate with internal teams to address more complex customer issues.
- Work during day shifts from 8:00 AM to 7:00 PM Monday to Friday with every second Saturday designated as a working day.
Qualifications:
- Fluency in German (C2) and English (B2).
- Strong communication and problemsolving skills.
- Ability to multitask and prioritize effectively.
- Previous experience in customer support is a plus but not required.
Benefits:
- Access to private medical care to support your health and wellbeing.
- Participation in a group insurance program for financial security.
- Enrollment in a sports and leisure program.
- Opportunities for social activities events and celebrations to foster team spirit.
- A cafeteria system offering vouchers for shopping meal vouchers a Multisport card entertainment tickets and more.
Remote Work :
No
Employment Type
Full Time
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