Salesforce Solutions Designer 7764-1715
Salesforce Solutions Designer 7764-1715
Posted on :
12-10-2024
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Job Description
HM Note: This hybrid role is two (2) days in office and candidate can work in Toronto or Guelph or Peterborough
Responsibilities and nbsp;
Undertakes the design of hosting technology solutions based on the clients service specifications standards policies best practices and cost models in order to meet client CRM application business requirement and project/initiative deliverables. and nbsp;
General Skills and nbsp;
Knowledge of CRM applications operating systems environments database technologies programming languages and communication protocols. and nbsp;
Knowledge of related best practices OPS directory/messaging standards standard facilities architecture management facility service delivery processes infrastructures policies procedures and direction cost models and procurement processes and nbsp;
Ability to gather client business requirements; corporate I and amp;IT information mandates client information technology strategic plans environment and standards and nbsp;
Ability to participate in the development of solutions and provide advice on short/long term CRM solution service development activities. and nbsp;
Knowledge of leading edge technologies design criteria security and recovery procedures preparation of technical specifications for installation testing and performance of integrated multiservices systems; assess performance and capacity of existing system making recommendations for improving performance and develop technical documentation. and nbsp;
Experience planning migrating implementing and sustaining large complex system development projects and nbsp;
Knowledge of technology developments trends and new products to evaluated application to client short and long term technology requirements. and nbsp;
Basic knowledge of project management methodology (e.g. PMBOK) analytical tools and processes. and nbsp;
Conceptual and analytical skills to assess and evaluate client needs and c o n d u c t cost/benefit analyses for new technology requirements in planning and designing solutions. and nbsp;
Experience designing and developing large complex CRM applications and nbsp;
Experience with systems evaluation to assess conditions technical performance and capacity of existing systems and determine need and feasibility of expansion renovation or replacement. and nbsp;
Excellent analytical problemsolving and decisionmaking skills verbal and written communication skills interpersonal skills and negotiation skills teamwork skills and nbsp;
A team player with a track record for meeting deadlines.
Skills
Experience and Skill Set RequirementsResponsibilities:
and nbsp;
- Undertakes the design of hosting technology solutions based on the clients service specifications standards policies best practices and cost models in order to meet client CRM application business requirement and project/initiative deliverables.
- Knowledge of CRM applications operating systems environments database technologies programming languages and communication protocols.
- Planning implementing and supporting large complex CRM systems.
- Configurating and integrating Salesforce with other applications using web services or other mechanisms
- Collaborate with IT Professionals throughout the Software Development Life Cycle
- Participating and conducting Knowledge Transfer process
- Documenting processes and technical designs and updating build books
- Conduct root cause analysis to troubleshoot and resolve defects/incidents resolve issues
- Manage issues and User Stories in tool such as JIRA and/or Devops
- Agile sprint management bug tracking and testing life cycle management using Azure DevOps
- Reporting progress on deliverables to team project leads and management including proactively raising risks/issues with migrations
- Providing estimates for proposed solutions and review the estimates from other team members for completeness and accuracy
and nbsp;
and nbsp;General Skills:
- Experience in programming and analysis; specialized CRM software package support at the specified experience level
- Ability to collaborate with IT Professionals throughout the Software Development Life Cycle
- Experience in structured methodologies for the development design implementation and maintenance of applications
- Experience in design code test debug and document applications
- Experience in the use of object and/or third generation language development tools
- Experience in one or more programming languages
- Experience in application design latest design patters deployment and troubleshooting
- Experience with relational and hierarchical database technologies
- Experience in the use of information retrieval packages using query languages
- Experience with one or more communications protocols
- Experience in structured methodologies for the design development implementation and maintenance of applications
- Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts
- Excellent analytical problemsolving and decisionmaking skills; verbal and written communication skills; interpersonal and negotiation skills
- A team player with a track record for meeting deadlines CRM Software Development Skills
- Knowledge and experience with specific CRM software and anticipated future releases high availability solution design and implementation
- Knowledge and experience with specific CRM enterprise architecture methodologies design standards and tools
- Experience with middleware and gateways
- Expertise in specific tools for CRM software development Desirable Skills
- Knowledge and experience with programming Internetready applications
- Knowledge and experience in rapid application development (RAD) methodologies
- Knowledge and understanding of Information Management principles concepts policies and practices
- Experience with middleware and gateways
- Experience reviewing analyzing and modifying product installation scripts including encoding testing debugging
- Ability to provide postimplementation support and resolve any postimplementation technical issues
- Experience conducting design walkthrough sessions with project team
- Knowledge and understanding of Ontarians with Disability Act (ODA) and related regulations and standards
- Ability to provide user and system documentation as required
- A team player with a track record for meeting deadlines
- Knowledge of integrated networking technologies mainframe midrange server enterprise storage and SAN and personal computer system technologies
- Knowledge of related best practices OPS directory/messaging standards standard facilities infrastructure/architecture management facility service delivery processes infrastructures policies procedures and direction cost models and procurement processes
- Knowledge of leadingedge technologies design criteria security and recovery procedures preparation of technical specifications for installation testing and performance of integrated multiservices systems; assess performance and capacity of existing system making recommendations for improving performance and develop technical documentation.
and nbsp;
Desirable Skills:
- Able to quickly integrate new concepts and easily understand business needs
- Evaluating which Salesforce components and other technology products and frameworks to use based on cost benefit analysis risk management and market research.
- Experience with building Salesforce solutions based on user stories and low level designs
- Adhere to defined coding standards and develop wellstructured maintainable and easy to understand code
- Strong experience delivering products in Agile/Scrum mode.
- Map Salesforce capabilities features and best practices against business and technical requirements by performing fitgap analysis against Salesforce cloud service community available tools available within AppExchange and Salesforce Platform
- Design develop implement configure maintain administer and integrate solutions on Salesforce Lightning Cloud platform (LWC)
- Handson knowledge of Apex lightning VisualForce Salesforce APIs data loaders SOQL SOSL and web services
- Strong understanding of Salesforce security model including sharing rules roles profiles sharing settings etc.
- Build integrations between Salesforce and external applications using REST SOAP APIs Auth and Single SignOn
- Migrate changes from development to test to production environment(s) using CI technologies like Salesforce DX Jenkins and ANT
- Experience with deployment tools such as GitLab Jenkins etc. and nbsp;
and nbsp;
Must Have:
- 5 years of Salesforce development experience in Public Sector Foundation and Sales Cloud with a solid understanding of when salesforce configuration options are desirable over custom code
- Certified Salesforce Platform Developer I or equivalent experience
- Salesforce Certified OmniStudio Developer and nbsp;
- Salesforce Certified Experience Cloud Consultant and nbsp;
- Salesforce Certified Administrator and nbsp;
and nbsp;
Knowledge Transfer Requirements:
- Knowledge transfer is expected to occur through the duration of the assignment through regular meetings touchpoints and working sessions with LRC staff
- All design development and artefacts including all relevant and complete documents must be transferred to the ministry in the designated repositories provided
Evaluation Criteria
Price 30%
and nbsp;
Criteria 1: and nbsp;Salesforce Experience
Criteria 1 30 points and nbsp;(weighted score)
and nbsp;
- 5 years of experience (including recent experience) solutioning and handson configuring in and nbsp;Salesforce and nbsp;
- Salesforce Certified Platform Developer I and nbsp;
- Salesforce Certified OmniStudio Developer and nbsp;
- Salesforce Certified Experience Cloud Consultant and nbsp;
- Salesforce Certified Administrator and nbsp;
and nbsp;
Criteria 2: Design Analysis Development and Configuration
Criteria 2 35 points and nbsp;(weighted score)
- Demonstrated experience supporting developing maintaining and configurating Salesforce solutions
- Handson experience configurating and troubleshooting of issues in Salesforce implementation and its integration with subsidiary systems in Development and Production environments
- Demonstrated experience configurating and integrating Salesforce with other applications using web services or other mechanisms
- Demonstrated experience designing and supporting the development of prototypes and proof of concepts
- Demonstrated experience conducting root cause analysis to troubleshoot and resolve defects/incidents resolve issues
- Demonstrated experience documenting build books working with staff on actual implementation document performance measures of the new environments
- Experience conducting fit/gap analysis between highlevel requirements and Salesforce Public Sector capabilities
- Experience conducting diagnostics and determining methods to help incident management
- Experience implementing AODA compliant solutions
and nbsp;
Criteria 3: Communication and Documentation
Criteria 3 25 points and nbsp;(weighted score)
- Excellent analytical problem solving and decisionmaking skills
- Excellent communication skills both written and verbal
- Experience reporting progress on deliverables to team project leads and management including proactively raising risks/issues with migrations
- Demonstrated experience working with clients and technical teams to ensure effective resolution of defects and management of change request are complete
- Experience documenting processes and technical designs and updating build books
- Experience engaging with project team to develop techniques to expedite implementation; works closely with Project Manager and lead architect and participate in the planning and design process
- Experience providing estimates for proposed features/enhancements and review the estimates from other team members for completeness and accuracy
and nbsp;
Criteria 4: Agile Experience
Criteria 4 5 points and nbsp;(weighted score)
- Experience with Agile scrum methodologies
- Demonstrated experience with agile sprint management bug tracking and testing life cycle management using Azure DevOps
- Thorough understanding of SDLC specifically DEV processes in agile development environments
and nbsp;
Criteria 5: Public Sector Experience
Criteria 5 5 points and nbsp;(weighted score)
- Previous experience working in Government or Public Sector organizations
Must Have:
- 5 years of Salesforce development experience in Public Sector Foundation and Sales Cloud with a solid understanding of when salesforce configuration options are desirable over custom code
- Certified Salesforce Platform Developer I or equivalent experience
- Salesforce Certified OmniStudio Developer and nbsp;
- Salesforce Certified Experience Cloud Consultant and nbsp;
- Salesforce Certified Administrator
Employment Type
Full Time
Key Skills
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