Helpdesk Analyst
Helpdesk Analyst
Posted on :
11-10-2024
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Job Description
Client: State of New York
Job Title: Helpdesk Analyst
Duration: 24 Months
Start Date: ASAP
Location: Empire State Plaza Corning Tower Building Albany NY 12237
Position Type: Contract
Interview Type: In Person
Ceipal ID: SNYHD645VH
Requirement ID: HBITS0613645
NYS Department of Health
Description
Desktop support position that will respond to all service requests and document the details of a user request or issue.
Job Title: Helpdesk Analyst
Duration: 24 Months
Start Date: ASAP
Location: Empire State Plaza Corning Tower Building Albany NY 12237
Position Type: Contract
Interview Type: In Person
Ceipal ID: SNYHD645VH
Requirement ID: HBITS0613645
NYS Department of Health
Description
Desktop support position that will respond to all service requests and document the details of a user request or issue.
Responsibilities:
- Respond to all service requests.
- Use of Lansweeper ITSM and remote desktop to provide level 2 technical support to over 4000 DOH staff monitoring work queues opening updating and closing ITSM incidents.
- Document the details of a user request or issue document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation.
- Acts as a single point of contact for users of the Departments Information Technology (IT) services and directs questions and report problems regarding services and products.
- Installation of desktop hardware/ peripherals and printers.
- Candidate may be expected to lift equipment that may weigh up to 50 lbs. And be required to run cables under desks and other furniture.
- Installation of individual software packages as needed for all users.
Required Skills:
- 36 months experience managing support requests on a level 2 help desk.
- 36 months experience resolving hardware and software issues and troubleshooting Window 7 or OS.
- 36 months experience utilizing VMware vSphere to support virtual desktops including linked clones.
- 36 months experience using Lan Sweeper Remote desktop and Active Directory all three are required.
- 36 months experience using ITSM service desks.
- 36 months experience configuring and installing windowsbased hardware peripherals network printers and thin clients.
- 36 months experience using Clonezilla to create and apply images.
- 36 months experience supporting Lotus Notes.
- 12 Months experience with the installation and support of Office 2016 in an enterprise environment.
- 12 months experience troubleshooting Windows 10 OS and applications.
V Group Inc. is an IT Services company which supplies IT staffing project management and delivery services in software network help desk and all IT areas. Our primary focus is the public sector including state and federal contracts. We have multiple awards/ contracts with the following states: AR CA DE FL GA IL KY MD ME MI NC NJ NY OH OR PA SC TX VA and WA. If you are considering applying for a position with V Group or in partnering with us on a position please feel free to contact me for any questions you may have regarding our services and the advantages we can offer you as a consultant.
Please share my contact information with others working in Information Technology.
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Please share my contact information with others working in Information Technology.
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Employment Type
Full Time
Key Skills
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