Salesforce Solutions Designer 7686-1616
Salesforce Solutions Designer 7686-1616
Posted on :
11-10-2024
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Job Description
HM Note: This hybrid role is three (3) days in office and located in Guelph Ontario
Responsibilities and nbsp;
Undertakes the design of hosting technology solutions based on the clients service specifications standards policies best practices and cost models in order to meet client CRM application business requirement and project/initiative deliverables. and nbsp;
General Skills and nbsp;
Knowledge of CRM applications operating systems environments database technologies programming languages and communication protocols. and nbsp;
Knowledge of related best practices OPS directory/messaging standards standard facilities architecture management facility service delivery processes infrastructures policies procedures and direction cost models and procurement processes and nbsp;
Ability to gather client business requirements; corporate I and amp;IT information mandates client information technology strategic plans environment and standards and nbsp;
Ability to participate in the development of solutions and provide advice on short/long term CRM solution service development activities. and nbsp;
Knowledge of leading edge technologies design criteria security and recovery procedures preparation of technical specifications for installation testing and performance of integrated multiservices systems; assess performance and capacity of existing system making recommendations for improving performance and develop technical documentation. and nbsp;
Experience planning migrating implementing and sustaining large complex system development projects and nbsp;
Knowledge of technology developments trends and new products to evaluated application to client short and long term technology requirements. and nbsp;
Basic knowledge of project management methodology (e.g. PMBOK) analytical tools and processes. and nbsp;
Conceptual and analytical skills to assess and evaluate client needs and c o n d u c t cost/benefit analyses for new technology requirements in planning and designing solutions. and nbsp;
Experience designing and developing large complex CRM applications and nbsp;
Experience with systems evaluation to assess conditions technical performance and capacity of existing systems and determine need and feasibility of expansion renovation or replacement. and nbsp;
Excellent analytical problemsolving and decisionmaking skills verbal and written communication skills interpersonal skills and negotiation skills teamwork skills and nbsp;
A team player with a track record for meeting deadlines
Skills
Experience and Skill Set Requirements
General Skills
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Experience in programming and analysis; specialized CRM software package support at the specified experience level
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Ability to collaborate with IT Professionals throughout the Software Development Life Cycle
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Experience in structured methodologies for the development design implementation and maintenance of applications
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Experience in design code test debug and document applications
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Experience in the use of object and/or third generation language development tools
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Experience in one or more programming languages
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Experience in application design latest design patters deployment and troubleshooting
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Experience with relational and hierarchical database technologies
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Experience in the use of information retrieval packages using query languages
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Experience with one or more communications protocols
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Experience in structured methodologies for the design development implementation and maintenance of applications
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Excellent analytical problemsolving and decisionmaking skills; verbal and written communication skills; interpersonal and negotiation skills
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;A team player with a track record for meeting deadlines CRM Software Development Skills
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Knowledge and experience with specific CRM software and anticipated future releases high availability solution design and implementation
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Knowledge and experience with specific CRM enterprise architecture methodologies design standards and tools
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Experience with middleware and gateways
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Expertise in specific tools for CRM software development Desirable Skills
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Knowledge and experience with programming Internetready applications
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Knowledge and experience in rapid application development (RAD) methodologies
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Knowledge and understanding of Information Management principles concepts policies and practices
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Experience with middleware and gateways
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Experience reviewing analyzing and modifying product installation scripts including encoding testing debugging
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Ability to provide postimplementation support and resolve any postimplementation technical issues
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Experience conducting design walkthrough sessions with project team
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Ability to provide user and system documentation as required
and nbsp;
Desirable Skills
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Able to quickly integrate new concepts and easily understand business needs
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Evaluating which Salesforce components and other technology products and frameworks to use based on cost benefit analysis risk management and market research.
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Experience with building Salesforce solutions based on user stories and low level designs
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Adhere to defined coding standards and develop wellstructured maintainable and easy to understand code
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Strong experience delivering products in Agile/Scrum mode.
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Map Salesforce capabilities features and best practices against business and technical requirements by performing fitgap analysis against Salesforce cloud service community available tools available within AppExchange and Salesforce Platform
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Design develop implement configure maintain administer and integrate solutions on Salesforce Lightning Cloud platform (LWC)
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Handson knowledge of Apex lightning VisualForce Salesforce APIs data loaders SOQL SOSL and web services
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Strong understanding of Salesforce security model including sharing rules roles profiles sharing settings etc.
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Build integrations between Salesforce and external applications using REST SOAP APIs Auth and Single SignOn
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Migrate changes from development to test to production environment(s) using CI technologies like Salesforce DX Jenkins and ANT
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Experience with deployment tools such as GitLab Jenkins etc. and nbsp;
and nbsp;
Must Have
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;5 years of Salesforce development experience in Public Sector Foundation and Sales Cloud with a solid understanding of when salesforce configuration options are desirable over custom code
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Certified Salesforce Platform Developer I or equivalent experience
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Salesforce Certified OmniStudio Developer and nbsp;
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Salesforce Certified Experience Cloud Consultant and nbsp;
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Salesforce Certified Administrator and nbsp;
and nbsp;
Knowledge Transfer Requirements:
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Knowledge transfer is expected to occur through the duration of the assignment through regular meetings touchpoints and working sessions with LRC staff
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;All design development and artefacts including all relevant and complete documents must be transferred to the ministry in the designated repositories provided
Evaluation Criteria
Criteria 1: and nbsp;Salesforce Experience
Criteria 1 30 points and nbsp;(weighted score)
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;5 years experience (including recent experience) solutioning and handson configuring in and nbsp;Salesforce and nbsp;
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Salesforce Certified Platform Developer I and nbsp;
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Salesforce Certified OmniStudio Developer and nbsp;
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Salesforce Certified Experience Cloud Consultant and nbsp;
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Salesforce Certified Administrator and nbsp;
Criteria 2: Design Analysis Development and Configuration
Criteria 2 35 points and nbsp;(weighted score)
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Demonstrated experience supporting developing maintaining and configurating Salesforce solutions
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Handson experience configurating and troubleshooting of issues in Salesforce implementation and its integration with subsidiary systems in Development and Production environments
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Demonstrated experience configurating and integrating Salesforce with other applications using web services or other mechanisms
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Demonstrated experience designing and supporting the development of prototypes and proof of concepts
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Demonstrated experience conducting root cause analysis to troubleshoot and resolve defects/incidents resolve issues
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Demonstrated experience documenting build books working with staff on actual implementation document performance measures of the new environments
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Experience conducting fit/gap analysis between highlevel requirements and Salesforce Public Sector capabilities
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Experience conducting diagnostics and determining methods to help incident management
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Experience implementing AODA compliant solutions
and nbsp;
Criteria 3: Communication and Documentation
Criteria 3 25 points and nbsp;(weighted score)
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Excellent analytical problem solving and decisionmaking skills
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Excellent communication skills both written and verbal
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Experience reporting progress on deliverables to team project leads and management including proactively raising risks/issues with migrations
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Demonstrated experience working with clients and technical teams to ensure effective resolution of defects and management of change request are complete
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Experience documenting processes and technical designs and updating build books
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Experience engaging with project team to develop techniques to expedite implementation; works closely with Project Manager and lead architect and participate in the planning and design process
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Experience providing estimates for proposed features/enhancements and review the estimates from other team members for completeness and accuracy
and nbsp;
Criteria 4: Agile Experience
Criteria 4 5 points and nbsp;(weighted score)
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Experience with Agile scrum methodologies
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Demonstrated experience with agile sprint management bug tracking and testing life cycle management using Azure DevOps
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Thorough understanding of SDLC specifically DEV processes in agile development environments
Criteria 5: Public Sector Experience
Criteria 5 5 points and nbsp;(weighted score)
Previous experience working in Government or Public Sector organizations
Must Haves:
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;5 years of Salesforce development experience in Public Sector Foundation and Sales Cloud with a solid understanding of when salesforce configuration options are desirable over custom code
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Certified Salesforce Platform Developer I or equivalent experience
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Salesforce Certified OmniStudio Developer and nbsp;
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Salesforce Certified Experience Cloud Consultant and nbsp;
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Salesforce Certified Administrator and nbsp;
Employment Type
Full Time
Key Skills
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