Operations Business Analyst

POSITION OVERVIEW
The Business Analyst Operations Tools and Systems reports to the Senior Staff Engineer Operations Tools and Systems and is responsible for assessing and analyzing the business environment to define and document business requirements capturing and communicating challenges and opportunities. The Business Analyst will assist in identifying solutions managing stakeholder expectations and ensure deliverables are aligned with business needs to support Operations Tools and Systems.

RESPONSIBILITIES AND ESSENTIAL DUTIES
Under the direction of Senior Staff Engineer the Business Analyst is responsible for the following:

Lead activities related to the requirements design development and deployment of operations assurance processes.

Apply business knowledge to effectively understand document and communicate requirements that define projects scope.

Analyze existing processes workflows systems and applications. Create asis and tobe internal business processes and capture current business processes for future improvement and streamlining and as part of feature development.

Assess the system specifications and offer feedback around potential gaps in specifications and prioritization.

Help identify and manage gaps inefficiencies in the operations assurance business processes.

Engage appropriate project stakeholders and end users throughout project life cycle that includes the definition requirement development testing training implementation and post golive phases.

Evaluate vendor partners/solutions and assist in coordination of implementation efforts.

Assist with process improvements focusing on improvements related to people process and technology.

Support the development of a culture of safety compliance and operational excellence and demonstrate commitment through active participation and the empowerment and accountability of personnel at all levels.

Provide technical guidance to create training material/brochures surveys reports and supports adhoc operations activities as required.

Assist in the development execution and evaluation of change strategies and initiatives including communication and training plans Change Management roadmaps measurement and sustainment plan.

Develop track and maintain change management metrics.

Coordinate and plan change management activities in support of IT and the business.

Assist with the maintenance and implementation of a resistance management plan for element owners and key process owners.

Assist with collaborative workshops and work relationships that focus on both the quality of the solution as well as organizational acceptance.

Assist with the continuous development and implementation of Operations Tools and Systems in alignment to short/long term initiatives and Company strategy.

Other duties as assigned.