Dispatch Specialist II

Member of the Telecom Client Real Estate Help Desk responsible for dispatching service orders for building related environmental alarms building repairs and maintenance. Ensure that service orders and repair tickets are processed accurately. Acquires skills through a combination of formal training and considerable onthe job experience. May serve as lead and/or primary technical resource within department or work area. High School GED or equivalent education and relevant experience. 24 years of related experience.

JOB DESCRIPTION

The Real Estate Help Desk is the Real Estate Single Point of Contact for CenturyLink Employees. The 7 x 24 operation provides the following services:
Monitors critical network and environmental alarms per weekly schedule
Monitors Online Form submittals per weekly schedule
Handles emergency calls relating to facilities and coordinates with local law and fire departments
Receives trouble calls relating to facilities or environment
Creates and assigns work orders contractors or outside facility management companies
Conducts customer satisfaction surveys for Facility Management
Filters house services furniture and move related calls to the appropriate corporate partner
Performs variety of clerical duties such as answering incoming customer calls operating a PC to input building requests and alarm information record keeping etc.
Performs other CRE related functions as assigned by Supervisor



SKILL REQUIREMENTS
Strong responsive customer service skills
Good telephone skills Clear understandable speaking voice
Ability to stay calm and work well in highpressure situations
Strong PC skills
Strong decisionmaking ability
Strong organizational skills
Ability to learn complex processes
Minimum typing requirement 60 wpm
Ability to multitask
Ability to work required shifts

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