IT Technician
IT Technician
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Job Description
IT Unlock is at the forefront of digital transformation leveraging our deep expertise to address multifaceted IT challenges. Whether its applications managed services MSP MSSP data management advanced data analytics ERP CRM or pioneering AI solutions our seasoned team stands ready to architect and deliver bespoke solutions tailored to your business needs. Entrust us with your IT conundrums and experience innovation and efficiency like never before.
Reporting to the IT Director the IT Support Technician provides support and assistance for the network components of the computer systems used by the company s internal clients. They ensure the proper functioning of these systems and help maintain the security of systems and data integrity while offering technical support to all company users.
Roles and Responsibilities
- Provide IT support to employees.
- Ensure system application documentation is up to date.
- Assist in the development maintenance and administration of the network to ensure the needs of internal clients are met.
- Provide services maintain and keep an uptodate inventory of all designated IT equipment.
- Advise and support users on the company s software.
- Gradually troubleshoot firstlevel issues.
- Liaise with network managers for thirdlevel issues.
- Gradually troubleshoot firstlevel issues.
- Establish user training plans and needs; prepare organize and deliver approved software training courses.
- Pay attention to data security in system operations and ensure user guides are updated.
- Provide guidance and training to users in response to encountered issues; direct users to company procedures.
- Organize and maintain an updated log of issues and solutions to be used by other technical support agents.
- Install printers and perform Windows updates.
- Provide basic technical support particularly to less techsavvy factory employees.
- Onboard new employees and create user accounts via the portal.
- Track and manage IT equipment inventory.
- Provide comprehensive technical support to the team.
- Ensure all equipment and IT systems are functioning properly.
Requirements
Desired Qualities
- Resourcefulness versatility organizational skills and a willingness to learn.
- Availability and ability to execute tasks efficiently.
- Demonstrates judgment initiative and creativity.
- Good communication skills.
- Strong work ethic.
Technical Skills
- Good knowledge of IT systems.
- Experience in IT support.
- Knowledge of Office 365 Microsoft Exchange Domain Controller Office Suite Ubiquity HyperV Virtualization VLAN switch NAS.
- Strong knowledge of the Microsoft 365 suite and the portal for creating users and domains.
- IP telephony (an asset).
Requirements
- DEC in computer science.
- Fulltime 5 days per week.
Requirements Desired Qualities Resourcefulness, versatility, organizational skills, and a willingness to learn. Availability and ability to execute tasks efficiently. Demonstrates judgment, initiative, and creativity. Good communication skills. Strong work ethic. Technical Skills Good knowledge of IT systems. Experience in IT support. Knowledge of Office 365, Microsoft Exchange, Domain Controller, Office Suite, Ubiquity, HyperV Virtualization, VLAN, switch, NAS. Strong knowledge of the Microsoft 365 suite and the portal for creating users and domains. IP telephony (an asset). Requirements DEC in computer science. Full-time, 5 days per week.
Education
Requirements Desired Qualities Resourcefulness, versatility, organizational skills, and a willingness to learn. Availability and ability to execute tasks efficiently. Demonstrates judgment, initiative, and creativity. Good communication skills. Strong work ethic. Technical Skills Good knowledge of IT systems. Experience in IT support. Knowledge of Office 365, Microsoft Exchange, Domain Controller, Office Suite, Ubiquity, HyperV Virtualization, VLAN, switch, NAS. Strong knowledge of the Microsoft
Employment Type
Full Time
