Service Delivery Associate

Roles and responsibilities

• Loading, transporting, and delivering items to clients or businesses in a safe, timely manner.
• Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied.
• Assisting with loading and unloading items from vehicles.
• Accepting payments for delivered items.
• Providing excellent customer service, answering questions, and handling complaints from clients.
• Adhering to assigned routes and following time schedules.
• Abiding by all transportation laws and maintaining a safe driving record.
• Preparing reports and other documents relating to deliveries.
• Operating equipment and machines, such as cars, trucks, forklifts, etc.
• Distributing various packages to specified locations within a given time frame.
• Planning daily travel routes based on locations and time frames.
• Carefully loading and unloading all packages.
• Accepting and recording payment for delivered packages.
• Answering customers’ questions and responding to complaints in a professional manner.
• Investigating any discrepancies with the delivered packages.
• Obtaining customers' signatures on delivery papers upon completion of each delivery.
• Cleaning, washing, refueling, and maintaining the company vehicle.
• Promptly reporting any road accidents and traffic violations to the company.
• Process and record financial transactions, including journal entries, accruals, and adjustments, in accordance with accounting policies and procedures
• Record and process intercompany transactions, including intercompany sales, purchases, and allocations
• Perform regular reconciliations of intercompany accounts to ensure accuracy and resolve any discrepancies
• Maintain and update the general ledger, ensuring accurate and up-to-date financial records
• Implement controls to prevent and detect errors within the general ledger
• Lead and facilitate the month-end and year-end close processes, coordinating activities with internal teams to meet deadlines
• Ensure all necessary accruals and adjustments are made during the close process
• Conduct regular reconciliations of balance sheet accounts, identifying and resolving discrepancies
• Post accurate and timely financial numbers on the system, prepare draft monthly, quarterly, and annual statements
• Ensure compliance with accounting standards and regulations (UAE, Egypt and EU, particularly Netherlands), and company policies in financial reporting
• Provide support for internal and external audits, including preparing documentation and responding to auditor inquiries
• Collaborate with various departments to address issues related to reconciliations and ensure accuracy
• Financial Reporting Accuracy: Percentage of financial reports delivered without material errors or discrepancies
• Reconciliation Timeliness: Measure the time taken to complete reconciliations, ensuring they are performed within established timelines
• General Ledger Accuracy: Monitor the accuracy of entries and transactions within the general ledger
• Timeliness of Close: Measure the efficiency and effectiveness of month-end and yearend close processes

Desired candidate profile

• High school diploma or equivalent.
• Valid driver's license issued by the state where you intend to work.
• Clean driving record.
• Special licenses may be required to operate certain vehicles.
• Experience may be required or preferred.
• Willingness to adhere to assigned routes, schedules, safety procedures, and transportation laws.
• Strong time management and customer service skills.
• Ability to walk, drive, lift, and carry heavy items for extended periods.
• Attention to detail.
• High school diploma or GED.
• Valid driver's license.
• Clean driving record.
• Proven delivery experience is preferred.
• Sound knowledge of road safety regulations.
• Working knowledge of local roads and routes.
• Excellent time management skills.
• Effective communication skills.
• Exceptional customer service skills.
• Punctual and reliable.
• Proven delivery experience is preferred.
• Sound knowledge of road safety regulations.
• Working knowledge of local roads and routes.
• Excellent time management skills.