Laundry Manager

Roles and responsibilities

As Laundry Team Leader you will be required to maintain the same high degree of service and efficiency in the absence of the Laundry Manager. You will oversee Guest Laundry/Dry Cleaning, Laundry Shop and Administration. Further you will maintain a regular quality control inspection of department standards also regularly inspect machinery for signs of wear & tear, deterioration of hoses, belts, covers etc. Any defect or maintenance request should be logged via data base for action by the Engineering Department.

Qualifications

At least 2years in laundry operations or housekeeping
Good interpersonal skills
Proficient in English
Passion for developing others
Eye for detail
Supervision of Staff

Lead and supervise the laundry team, providing training and guidance on best practices.
Schedule shifts and delegate tasks to ensure efficient workflow.
Quality Control

Monitor the quality of laundry processes and ensure all items meet cleanliness and presentation standards.
Conduct regular inspections of laundry equipment and processed items.
Inventory Management

Manage inventory levels of laundry supplies, including detergents and cleaning agents, and order supplies as needed.
Maintain records of laundry activities, including the volume of items processed.
Process Improvement

Identify opportunities for process improvements to enhance efficiency and reduce costs.
Implement best practices for laundering, folding, and storing items.
Health and Safety Compliance

Ensure compliance with health and safety regulations in all laundry operations.
Train staff on proper handling of chemicals and safe operation of equipment.
Guest Interaction

Address any guest inquiries or concerns related to laundry services, ensuring high levels of customer satisfaction.
Desired Candidate Profile
Educational Qualifications
High School Diploma: Required; additional training in laundry management or hospitality is preferred.
Experience
Previous Experience: 2-4 years in laundry operations, with at least 1 year in a supervisory role.
Key Skills
Leadership Skills: Ability to motivate and manage a team effectively.
Organizational Skills: Strong planning and scheduling abilities to ensure efficient operations.
Attention to Detail: Focus on maintaining high standards of cleanliness and quality.
Personal Attributes
Strong Communicator: Excellent verbal communication skills for interacting with staff and management.
Problem Solver: Proactive in identifying issues and implementing solutions.
Customer Service Orientation: Commitment to providing high-quality service and enhancing guest satisfaction.
Technical Skills
Knowledge of Laundry Equipment: Familiarity with commercial laundry machines and processes.
Basic Computer Skills: Ability to use software for inventory management and reporting.
Additional Qualifications
Knowledge of Health and Safety Regulations: Understanding of relevant regulations and best practices in laundry operations.
Flexibility: Willingness to work various shifts, including weekends and holidays as needed.

Desired candidate profile

Educational Qualifications

• High School Diploma: Required; vocational training in laundry management or hospitality is preferred.

Experience

• Previous Experience: 2-4 years in laundry operations, with at least 1 year in a supervisory or leadership role.

Key Skills

• Leadership Skills: Proven ability to motivate and manage a team effectively.
• Organizational Skills: Strong planning and scheduling abilities to ensure efficient workflow.
• Attention to Detail: Focus on maintaining high standards of cleanliness and quality.

Personal Attributes

• Strong Communicator: Excellent verbal and written communication skills for effective interaction with staff and management.
• Problem Solver: Proactive in identifying issues and implementing effective solutions.
• Customer Service Orientation: Commitment to providing high-quality service and enhancing guest satisfaction.

Technical Skills

• Knowledge of Laundry Equipment: Familiarity with commercial laundry machines, detergents, and processes.
• Basic Computer Skills: Ability to use software for inventory management and reporting.

Additional Qualifications

• Knowledge of Health and Safety Regulations: Understanding of relevant regulations and best practices in laundry operations.
• Flexibility: Willingness to work various shifts, including weekends and holidays as needed.
• Multilingual Skills: Proficiency in additional languages can be beneficial in diverse environments.