Assistant Outlet Manager

Roles and responsibilities

As an Assistant Outlet Manager you will lead the operations of a specific outlet. Your key duties and responsibilities will be to ensure profitable operations, achieve outlet business goals, ensure the manning schedule is up to date, oversee regular preventative maintenance, maintain outlet safety and sanitation standards, and lead by example through a ‘hands on’ approach to motivate team members to excel. You will also manage team member performance, identify any training needs, develop and deliver the required training for supervisors and team members in an effective way to maximise guest satisfaction and develop team members to enable them to achieve their career goals.

Qualifications

• 
  College diploma in Hotel Management or related field.
• Previousexperience in a Food & Beverage/Restaurant operations management role
• Passionfor leadership and teamwork.
• Eye for detail to achieve operational excellence.
• Excellent guest service skills.
• Leadership Skills: Ability to lead, motivate, and manage a team effectively, fostering a positive work environment.
• Customer Service Orientation: Strong focus on delivering exceptional service and enhancing guest experiences.
• Operational Knowledge: Understanding of outlet operations, including inventory management, staff scheduling, and cost control.

• Operational Support

  • Assist the Outlet Manager in daily operations, including staff management, scheduling, and inventory control.
  • Ensure that service standards are consistently met and that guests have a positive experience.

• Team Leadership

  • Supervise and train staff, providing guidance and support to enhance performance and service quality.
  • Foster a positive work environment that encourages teamwork and collaboration.

• Customer Service

  • Interact with guests to gather feedback and address any concerns or complaints promptly.
  • Promote a customer-centric approach, ensuring that all guests receive exceptional service.

• Financial Management

  • Assist in monitoring and managing budgets, including labor costs and inventory levels.
  • Prepare reports on sales, expenses, and operational performance for management review.

• Compliance and Safety

  • Ensure compliance with health and safety regulations, as well as food safety standards.
  • Conduct regular inspections of the outlet to maintain cleanliness and organization.

Desired candidate profile

Desired Candidate Profile: Assistant Outlet Manager

Educational Qualifications

• High School Diploma: Required; a degree in Hospitality Management, Business Administration, or a related field is preferred.

Experience

• Previous Experience: 2-4 years in a supervisory role within the food and beverage industry, or relevant experience in hospitality operations.

Key Skills

• Leadership Skills: Ability to lead, motivate, and manage a team effectively, fostering a positive work environment.
• Customer Service Orientation: Strong focus on delivering exceptional service and enhancing guest experiences.
• Operational Knowledge: Understanding of outlet operations, including inventory management, staff scheduling, and cost control.

Personal Attributes

• Strong Communicator: Excellent verbal and written communication skills for interacting with guests and staff.
• Problem Solver: Ability to think critically and resolve issues quickly and efficiently.
• Detail-Oriented: Attention to detail in service quality, presentation, and compliance with standards.

Technical Skills

• Point of Sale (POS) Systems: Familiarity with POS software and financial reporting.
• Basic Computer Skills: Proficient in Microsoft Office Suite and other relevant software for reporting and communication.

Additional Qualifications

• Knowledge of Food Safety Regulations: Understanding of health regulations and best practices in food and beverage service.
• Financial Acumen: Ability to analyze sales reports and manage budgets effectively.