IT Executive

Roles and responsibilities

General Management:

• Good knowledge & management in Opera PMS,Micros POS,PBX,Back office and TV systems
• Anticipate and proactively make recommendations to any potential problems with respect to the day-to-day operations of the hotels
• Logging and processing support calls
• installing and configuring computer hardware, software, systems, networks, printers and scanners
• planning and undertaking scheduled maintenance upgrades
• setting up accounts for staff, ensuring that they know how to log in
• solving password problems
• talking to clients and computer users to determine the nature of any problems they encounter
• responding to breakdowns
• investigating, diagnosing and solving computer software and hardware faults
• repairing equipment and replacing parts
• supervising junior engineering and technical staff
• obtaining replacement or specialist components, fixtures or fittings
• checking computer equipment for electrical safety
• maintaining records of software licences
• managing stocks of equipment, consumables and other supplies

IT Vendors Coordinating:

• Coordinate with Micros Fidelio Thailand and any other parties such as vendor for hardware and network service providers.

Job Specifications:

• Computer knowledge: Hardware, Software, Data Base, Networking. Well experienced in systems design, analysis and project implementation.
• Business Knowledge: Hotel property management, Sales and catering functions, equipment maintenance etc.. Good understanding of good central reservation system. General understanding of Back Office modules and interfaces.
• Data Bases: Oracle, MS Access, SQL.
• Network & Technical Skill: Novell Netware, MS 2000/2003, MS Exchange, MS Office, Web Programming Tools, CITRIX Thin-client and Terminal Services architecture

Qualifications

Qualifications

With 2 to 5 years of experience in the same field
With good English communication skills
With good technical skills
With pleasing personality
Ability to handle pressure at work
Ability to multi-task

Desired candidate profile

Desired Candidate Profile: IT Executive

Educational Qualifications

• Bachelor’s Degree: Required in Computer Science, Information Technology, or a related field.
• Certifications: Relevant IT certifications (e.g., CompTIA, Cisco, Microsoft) are a plus.

Experience

• Previous Experience: 2-5 years in IT support, systems administration, or a related role. Experience in a supervisory capacity is an advantage.

Key Skills

• Technical Proficiency: Strong understanding of hardware, software, and networking concepts. Proficiency in troubleshooting and resolving technical issues.
• Project Management: Ability to manage IT projects, including planning, execution, and monitoring.
• Communication Skills: Excellent verbal and written communication skills for effective collaboration with team members and end-users.

Personal Attributes

• Problem Solver: Strong analytical and problem-solving abilities to address IT challenges effectively.
• Team Player: Collaborative approach to working with cross-functional teams and stakeholders.
• Adaptable: Flexibility to learn new technologies and adapt to changing environments.

Technical Skills

• System Administration: Experience with server management, cloud computing, and database management.
• Network Management: Knowledge of network configurations, security protocols, and troubleshooting.
• Software Development: Familiarity with programming languages and software development processes is a plus.

Additional Qualifications

• Knowledge of IT Security: Understanding of cybersecurity principles and best practices.
• Customer Service Orientation: Commitment to providing excellent support to end-users and stakeholders.