Technical Support For Polish Market
Technical Support For Polish Market
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Job Description
Job Overview: You will provide exceptional technical support to Enterprise customers resolving issues over phone and webbased channels. Collaborate with peers subject matter experts and escalate issues when necessary.
Compensation & Benefits:
- Training Program: 92.80 per week for 4 weeks (8 hours per day conducted in English).
- Salary Options:
- 1417.5 gross/month including base salary holidays allowance Christmas allowance meal allowance.
- 1300.84 gross/month including base salary room allowance holidays allowance Christmas allowance meal allowance.
- Benefits: Private health insurance meal card holiday bonuses.
Schedule & Location:
- Hours: 40 hours/week Monday to Friday from 08:00am to 18:00pm.
- Shifts provided 4 weeks in advance.
Location: Lisbon Portugal
Joining Deadline: 18/11/2024
Responsibilities:
- Take ownership of new cases promptly.
- Assist Enterprise customers and partners.
- Define issue scope and support boundaries.
- Conduct thorough research and collaborate with teams.
- Escalate issues to management when needed.
- Collaborate on service issues and bug fixes.
- Ensure SLA adherence and customer satisfaction.
- Document technical work comprehensively.
- Address customer satisfaction proactively.
Technical Skills:
- Strong knowledge of Office 365 in an Enterprise environment especially Exchange Online.
- Foundation in Networking Protocols Authentication (Basic Kerberos NTLM) and PowerShell.
- Experience with Office 365 Directory Synchronization (DirSync) Azure AD Connect.
- Proficiency in DNS management and troubleshooting.
- Experience with Active Directory (FSMO Roles Domains and Trusts Sites and Services).
Qualifications:
- Bachelors degree in Computer Science or related field preferred.
- Previous experience in technical support or IT consulting.
- Certifications in Microsoft technologies (e.g. MCSE MCSA) desirable.
- Excellent communication skills in Polish and English.
Personal Attributes:
- Customerfocused with strong problemsolving abilities.
- Ability to work independently and in a team environment.
- Adaptability to fastpaced environments and changing priorities.
- Strong organizational skills and attention to detail.
Relocation:
- Airport pickup and administrative assistance with registration in Portugal.
- Reimbursement of initial flight expenses.
- Yearly complementary twoway flight ticket back to home country (within the EU).
- Accommodation in companyshared apartments.
- Free Portuguese lessons sports activities cooking lessons and more.
Accommodation:
- Option to live in a fully equipped companyrented apartment for at least the first 14 months.
- Apartments include kitchen living room with cable TV and wireless internet.
- All expenses covered (water gas electricity cable TV internet within responsible limits).
- Apartments located 2060 minutes from the workplace.
- Initial essentials provided (bedsheets pillows towel).
Application Process: Interested candidates should submit a resume and cover letter detailing their relevant experience
Remote Work :
No
Employment Type
Full Time
