Doorman

Roles and responsibilities

A doorman is the first impression of a hotel when a guest arrives, you are to portray a positive image representing the brand. Your main responsibilites are to provide a warm welcome to the guests and providing professional assistance where required. Tasks include assisting guests with their bags and luggage, arranging their transportation and answering their queries.
In order to do this you will need to have complete and up to date knowledge of hotel products and services, local surroundings and points of interest.

Qualifications

A focus on customer service
Effective verbal and written English communication. Foreign languages are an advantage
Able to work irregular hours and shifts, including weekends and public holidays
A friendly and cheerful disposition, and patient
Roles and Responsibilities
Guest Reception

Greet and welcome guests upon arrival, offering assistance with entry and exit.
Open doors and assist with luggage and other items as needed.
Customer Service

Provide information about the hotel, its services, and local attractions.
Address guest inquiries and requests promptly and courteously.
Safety and Security

Monitor the entrance for any suspicious activity and ensure guest safety.
Manage access to the building, ensuring only authorized individuals enter.
Luggage Assistance

Assist guests with their luggage during check-in and check-out.
Safeguard luggage until guests are ready to depart.
Collaboration with Staff

Coordinate with front desk staff and other departments to ensure smooth operations.
Report any maintenance issues or guest concerns to management.
Desired Candidate Profile
Educational Qualifications
High School Diploma: Required; additional training in hospitality or customer service is a plus.
Experience
Previous Experience: 1-2 years in a customer service role, preferably in hospitality or a related field.
Key Skills
Communication Skills: Strong verbal communication skills for interacting with guests and staff.
Customer Service Orientation: Commitment to providing exceptional service and a positive guest experience.
Physical Stamina: Ability to perform physically demanding tasks, including lifting luggage and standing for extended periods.
Personal Attributes
Friendly and Approachable: Warm demeanor that creates a welcoming atmosphere for guests.
Reliable and Punctual: Dependable in attendance and task completion.
Professional Appearance: Maintains a neat and professional appearance at all times.
Technical Skills
Basic Computer Skills: Familiarity with hotel management software and communication devices is a plus.
Additional Qualifications
Knowledge of Local Area: Familiarity with local attractions, restaurants, and transportation options to assist guests effectively.
Multilingual Skills: Proficiency in multiple languages can be advantageous, especially in diverse environments.

Desired candidate profile

Here’s a detailed desired candidate profile for a Door Man, outlining educational qualifications, experience, key skills, and personal attributes:

### **Desired Candidate Profile: Door Man**

#### **Educational Qualifications**
- **High School Diploma**: Required; additional training in hospitality or customer service is a plus.

#### **Experience**
- **Previous Experience**: 1-2 years in a customer service role, preferably in hospitality, retail, or a related field.

#### **Key Skills**
- **Communication Skills**: Strong verbal communication skills for engaging with guests and staff.
- **Customer Service Orientation**: Commitment to providing exceptional service and enhancing the guest experience.
- **Physical Stamina**: Ability to lift luggage and stand for extended periods.

#### **Personal Attributes**
- **Friendly and Approachable**: Warm and welcoming demeanor that creates a positive atmosphere for guests.
- **Reliable and Punctual**: Dependable in attendance and consistent in task completion.
- **Professional Appearance**: Maintains a neat and professional appearance at all times.

#### **Technical Skills**
- **Basic Computer Skills**: Familiarity with hotel management software and communication devices is a plus.

### **Additional Qualifications**
- **Knowledge of Local Area**: Familiarity with local attractions, restaurants, and transportation options to assist guests effectively.
- **Multilingual Skills**: Proficiency in multiple languages can be advantageous, especially in diverse environments.

This profile ensures that the Door Man can effectively support guest services, contribute to a welcoming atmosphere, and enhance the overall experience for visitors.