Customer Service RepresentativeData Analyst - Cement Ready Mix - Kuwait Cement Ready Mix Company
العربية
Customer Service RepresentativeData Analyst - Cement Ready Mix - Kuwait Cement Ready Mix Company
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Job Description
Customer Service Representative/Data Analyst Cement Ready Mix
Summary:
This hybrid role combines the customercentric focus of a customer service representative with the analytical skills of a data analyst. The ideal candidate will excel at both interacting with customers and leveraging data to drive business decisions within the cement ready mix industry.
Responsibilities:
- Provide exceptional customer service through phone email and inperson interactions.
- Understand customer needs and recommend appropriate concrete mixes and delivery schedules.
- Process orders accurately and efficiently ensuring timely delivery.
- Resolve customer issues promptly and professionally while maintaining a positive customer experience.
- Build and maintain strong customer relationships.
- Collect clean and analyze customer data to identify trends and patterns.
- Develop and maintain customer segmentation models to optimize marketing efforts.
- Analyze sales data to identify opportunities for growth and revenue optimization.
- Create reports and dashboards to monitor key performance indicators (KPIs) related to customer satisfaction and sales performance.
- Utilize data to identify areas for process improvement and operational efficiency.
Qualifications:
- High school diploma or equivalent required; Bachelors degree in Business Statistics or a related field preferred.
- Proven 3 years experience in customer service and data analytics leadership roles.
- Strong customer service and satisfaction orientation
- excellent communication negotiation and interpersonal skills in Arabic English is an advantage
- Proficiency in Microsoft Office Suite (Word Excel Outlook) and data analysis tools (SQL Python or similar).
- Ability to work effectively in a fastpaced environment with a focus on problemsolving and attention to detail.
- Knowledge of the cement or readymix industry is a plus.
- Position only eligible for Arab Nationals.
Key Competencies:
- Strong analytical and problemsolving skills
- Excellent communication and interpersonal skills
- Customercentric mindset
- Datadriven decisionmaking
- Proficiency in data analysis tools and software
Interested candidates send their resume at the email confidential
Job Type: Fulltime
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