Customer Service RepresentativeData Analyst - Cement Ready Mix - Kuwait Cement Ready Mix Company
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Customer Service RepresentativeData Analyst - Cement Ready Mix - Kuwait Cement Ready Mix Company
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
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الوصف الوظيفي
Customer Service Representative/Data Analyst Cement Ready Mix
Summary:
This hybrid role combines the customercentric focus of a customer service representative with the analytical skills of a data analyst. The ideal candidate will excel at both interacting with customers and leveraging data to drive business decisions within the cement ready mix industry.
Responsibilities:
- Provide exceptional customer service through phone email and inperson interactions.
- Understand customer needs and recommend appropriate concrete mixes and delivery schedules.
- Process orders accurately and efficiently ensuring timely delivery.
- Resolve customer issues promptly and professionally while maintaining a positive customer experience.
- Build and maintain strong customer relationships.
- Collect clean and analyze customer data to identify trends and patterns.
- Develop and maintain customer segmentation models to optimize marketing efforts.
- Analyze sales data to identify opportunities for growth and revenue optimization.
- Create reports and dashboards to monitor key performance indicators (KPIs) related to customer satisfaction and sales performance.
- Utilize data to identify areas for process improvement and operational efficiency.
Qualifications:
- High school diploma or equivalent required; Bachelors degree in Business Statistics or a related field preferred.
- Proven 3 years experience in customer service and data analytics leadership roles.
- Strong customer service and satisfaction orientation
- excellent communication negotiation and interpersonal skills in Arabic English is an advantage
- Proficiency in Microsoft Office Suite (Word Excel Outlook) and data analysis tools (SQL Python or similar).
- Ability to work effectively in a fastpaced environment with a focus on problemsolving and attention to detail.
- Knowledge of the cement or readymix industry is a plus.
- Position only eligible for Arab Nationals.
Key Competencies:
- Strong analytical and problemsolving skills
- Excellent communication and interpersonal skills
- Customercentric mindset
- Datadriven decisionmaking
- Proficiency in data analysis tools and software
Interested candidates send their resume at the email confidential
Job Type: Fulltime
This job has been sourced from an external job board.
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