ServiceNow Developer

ServiceNow Developer

Job Location: Remote (Canada Region)

Candidate should have Hands on Experience in ITSM ITOM HAM

Candidate should work in PST Hours

Job Summary:

• We are seeking an experienced ServiceNow Developer with 5 years of expertise in designing developing and implementing ServiceNow solutions.
• The ideal candidate will be responsible for providing processdriven solutions while leveraging ServiceNows outofthebox capabilities to meet business requirements.
• You should have excellent communication skills be a selfstarter and be familiar with Core modules ITSM ITOM HAM tables Service Portal and Catalogs. CSA and CAD certifications are required.

Key Responsibilities:

• Collaborate with stakeholders to understand highlevel business requirements and translate them into functional ServiceNow solutions.
• Design develop and implement solutions using ServiceNow outofthebox (OOTB) capabilities minimizing custom code where possible.
• Provide processdriven solutions to improve efficiency and meet organizational objectives.
• Work on ServiceNow Core ITSM (Incident Problem Change) ITOM (CMDB Discovery) and HAM (Hardware Asset Management) modules.
• Develop and customize Service Portals and Catalogs (Service Catalog Record Producers Order Guides).
• Write and maintain JavaScript code for customizations including business rules client scripts UI actions and script includes.
• Manage the endtoend implementation and development lifecycle within the ServiceNow platform.
• Troubleshoot and resolve issues related to workflows integrations and performance.
• Ensure system stability and scalability by implementing best practices in ServiceNow development.
• Collaborate with crossfunctional teams for continuous improvement of ServiceNow processes.
• Participate in ServiceNow upgrades and patching to ensure smooth functioning of all environments.
• Maintain documentation for all processes configurations and customizations.
• Stay updated on the latest ServiceNow releases and features.

Mandatory Skills

• 5 years of handson experience working with ServiceNow including design development and administration.
• Proven experience in providing processdriven solutions on the ServiceNow platform.
• Strong understanding of Core ServiceNow modules including ITSM ITOM and HAM.
• Experience working with Service Portal and Catalogs.
• Proficient in JavaScript for developing scripts and customizing workflows within ServiceNow.
• Must be a selfstarter capable of managing tasks independently and taking ownership of projects.
• Excellent verbal and written communication skills for interacting with both technical and nontechnical stakeholders.
• ServiceNow CSA (Certified System Administrator) and CAD (Certified Application Developer) certifications are mandatory.
• Experience with ServiceNow integrations (REST SOAP) and data imports.
• Familiarity with Flow Designer Orchestration and Automated Test Framework (ATF).
• Experience with DevOps and CI/CD pipeline integration in ServiceNow