Datacenter TechnicianData Center Technician

NOTE: WE ARE NOT SPONSORING VISA AT THIS MOMENT APPLICANT SHOULD HAVE VALID WORK PERMIT FOR GERMANY.

Our Team is currently seeking a strong Data Center Technician to support both companyspecific servers as well as data center buildouts at customer data centers.

• The ideal candidate balancesstrong technical hardware physical network set upand verbal/written communication skills who are also are highly analytical with superior attentiontodetail selfmotivated and a positive humble results driven attitude.
• This person will serve as a mentor and trainer to other Service technicians in the field. Technicians are also expected to provide feedback create documentation on both technical and nontechnical processes and contribute to our knowledge library that can be leveraged by others for example KB Articles SOP lessons learned etc. Additionally the Tech will be both internal and external facing with the ability to lead and drive initiatives as assigned to a conclusion.

Key Responsibilities :

• Troubleshooting network issues across Layer1 Layer2 and Layer3.
• Server hardware troubleshooting.
• Managing cables: making cleaning running and labeling.
• Assisting with switch setups and confirming network connections.
• Updating port maps and tracing cables.
• Conducting controlled experiments to pinpoint root causes.
• Performing failure analysis through:
• Testing hardware system or firmware.
• Collaborating with internal teams and customers.
• Supporting global field deployments:
• Maintaining deployment equipment and software.
• Learning and training on new products.
• Assisting field technicians with realtime issue resolution.
• Monitoring server fleet health for trends and SLA compliance.
• Using Linux and Windows CommandLine for hardware troubleshooting.
• Leading prework meetings to align on requirements and expectations.
• Providing daily status updates.
• Developing and implementing customer initiatives.
• Supporting field activities by creating SOPs knowledge articles and guides.
• Training on new issues processes and tools.
• Ensuring detailed and accurate documentation and feedback to engineering teams.
• Managing pre and postwork project followups.

Ideal Profile

Qualifications:

• 35 years of experience as a data center technician working on server hardware and network troubleshooting.
• High school diploma required.
• Ability to lift up to 50 lbs independently or more with assistance.
• Capability to work autonomously or in a team including remote teams.

Hardware Troubleshooting Skills:

• Extensive knowledge ofserver hardware and component failures.
• Experience inRoot Cause Analysis (RCA) or Failure Analysis.