German Speaking Customer Advisor
German Speaking Customer Advisor
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Are you fluent in German and passionate about delivering exceptional customer service Join us as a Remote GermanSpeaking Customer Advisor where youll play a pivotal role in shaping ecommerce experiences for our global clientele. This exciting opportunity offers competitive compensation along with comprehensive health and life insurance benefits.
About Us: As pioneers in the ecommerce industry were committed to providing seamless shopping experiences that delight our customers. Our Portugalbased team thrives on innovation and collaboration driving forward our mission to redefine online shopping standards.
Position Overview: As a Remote GermanSpeaking Customer Advisor youll be the voice of our brand providing support and assistance to our Germanspeaking customers across various ecommerce platforms. From resolving inquiries to enhancing overall satisfaction your role will be essential in fostering lasting relationships with our valued clientele.
Key Responsibilities:
- Customer Support: Respond promptly to customer inquiries via email chat or phone addressing concerns and providing solutions with empathy and professionalism.
- Order Management: Assist customers with order placement tracking and returns ensuring a seamless shopping experience from start to finish.
- Product Knowledge: Develop a deep understanding of our product offerings including features specifications and pricing to effectively assist customers in their purchasing decisions.
- Issue Resolution: Proactively identify and resolve customer issues escalating complex cases to appropriate teams when necessary to uphold our commitment to customer satisfaction.
- Feedback Management: Collect and analyze customer feedback to identify trends and areas for improvement collaborating with internal teams to implement enhancements that drive customer loyalty and retention.
Qualifications:
- Fluency in German (both written and spoken).
- Strong communication skills and a customercentric approach.
- While prior experience in customer service is beneficial we welcome individuals with a passion for delivering exceptional customer experiences.
Perks:
- Remote Work Opportunity: Enjoy the flexibility of working remotely from Portugal allowing you to balance work and personal commitments with ease.
- Competitive Compensation: Receive a competitive salary that recognizes your contributions and dedication to providing outstanding customer service.
- Health and Life Insurance: Access comprehensive health and life insurance coverage providing peace of mind for you and your loved ones.
Why Join Us:
- Dynamic Work Environment: Be part of a dynamic and collaborative team that values innovation creativity and continuous improvement.
- Career Development: Explore opportunities for professional growth and advancement within the thriving ecommerce industry.
- Global Impact: Contribute to shaping the future of online shopping experiences for customers worldwide making a meaningful impact in the digital marketplace.
Ready to embark on a rewarding career journey with us Were excited to welcome you to our team! Submit your application today including your resume!
Remote Work :
No
Employment Type
Full Time
