EAP Program Coordinator

The Role:

The Product Access Division of Uniphar Group is a market leading specialist supplier of unlicensed and difficult to source medicines to healthcare professionals and patients around the world.

From our operational hubs in the UK, Ireland and the USA, every year we supply medicines to more than 160 countries around the world, ensuring that patients get the treatment that they need, when they need it the most.

Our bespoke distribution service, extensive global supply network and territory specific regulatory expertise is unparallel and as such, we are a market leader in our field. Durbin are a service provider to Pharma and Biotech clients who wish to open a bespoke expanded access programs to allow patients within certain or all territories to gain access to their medicines where the product is not commercially available.

Objective:

As the Durbin Expanded Access Team continues to grow to manage our expanding client base, we are looking for a EAP Program Coordinator. As part of the global Expanded Access team, you will be responsible for Healthcare Professional engagement for Expanded Access programs.

Responsibilities:

• Management of all HCP enquires into the dedicated program email boxes and telephone lines
• Works closely with the Project Management team to understand the specificities of each program and support with any updates required
• Assists HCPs with queries and escalates any medical enquires to the relevant personnel
• Manages the qualification process as per relevant SOPs and cGDP processes for HCPs wishing to register with Durbin
• Manages HCP and hospital accounts within Durbin systems liaising with QA/RP colleagues and finance colleagues to complete account set-up and revalidation if needed
• Responsible for management of new requests entering the Durbin EAP portal (Uniphi), including assessment of basic criteria for enrollment of patients into each program by their HCP
• Progresses approved requests for access into product orders and manages communications with internal colleagues and the HCP customer to ensure timely and compliant delivery of product
• Manages reports and dashboards to communicate on program metrics to internal teams and also Pharmaceutical company clients
• Creates and issues invoices for product orders and manages the submission of invoices into hospital and site systems
• Liaison with internal finance colleagues for reconciliation of overdue accounts and incoming invoice payments

Candidate Requirements

• Ideally educated to degree level
• Fluent in English and French German or Italian
• Previous experience in healthcare / pharmaceuticals customer services
• Proficient in the use of Microsoft office namely: Outlook, Word and Excel
• Previous experience of ERP systems use such as SAP or D365 an advantage

Uniphar Background

Uniphar Group is a rapidly expanding diversified healthcare services business with a global footprint and a proud heritage in Ireland. Since Uniphar became a publicly listed company in 2019, the Group has grown organically and through a series of strategic acquisitions, which continue to strengthen Uniphar's international reach. With a workforce of more than 3,000 spread across Ireland, United Kingdom, Mainland Europe, MENA and the USA, Uniphar is a trusted global partner to pharma and medtech manufacturers, working to improve patient access to medicines and treatments around the world.

Uniphar provides outsourced and specialised services to its clients, leveraging the strong relationships with 200+ of the world's best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our expert teams. Uniphar is organised into three key divisions: Uniphar Supply Chain & Retail, Uniphar Medtech and Uniphar Pharma

Uniphar Pharma

Pharma is a global division operating across US, Europe, APAC and MENA, bringing a range of pharma services to manufacturers across the product life cycle. We leverage this platform to provide unlicensed medicines, or medicines that are otherwise difficult to source. In addition, we commercialise launch and established brands to HCPs on behalf of pharmaceutical clients across the globe. The core to this division is providing equitable access to medicines globally.

Culture at Uniphar

From our leadership team and across all of our divisions, Uniphar lives and breathes four key culture pillars:

1.We have a People First approach, we do the right thing and take a stand for our people.

2.We foster a strong Entrepreneurial Spirit where Adaptability, Commitment & Resilience is embodied in our way of working.

3.We have a Common Purpose that connects our diversified businesses and people.

4. Finally, Trust is at the heart of how we operate.

How we'd like to work together

As we are a global team, there is flexibility to be based in one of Uniphar's offices or work from home. There may be a need for face to face meetings in other locations, as needed. There may also some flexibility required in order to interact with colleagues or clients in their time zones (i.e. it's not a '9 to 5' type of job). In return, you will be joining an environment that understands how inter-twined work and life have become - and both the benefits and challenges that brings - and therefore offers a flexible, progressive way of supporting it through our Hybrid Working philosophy.