Technical Lead SmartCOMM

Role: Technical Lead SmartCOMM

Location: Remote

Duration: Longterm Contract

Primary Skill: Smart Communications

We are looking for a Technical Lead SmartCOMM with excellent communication skills and P&C insurance Domain.

Job Description:

Are you someone with an extensive experience and strong technical conceptual and developmental background in the SmartCOMM who can create manage and drive delivery of highly personalized and targeted customer communications for the insurance banking and healthcare industries If that sounds like you we have an exciting opportunity for you! Read on.

This role requires you to have mix of leadership handson SmartCOMM Forms Design endtoend Forms lifecycle process technical leadership people management and customer focus attitude. You should be able to design define and determine the optimal solution patterns and architecture for Customer Communication Management products. Work closely with multiple teams on different platforms. You will collaborate with the project managers to keep project deliverables under schedule. You will work with crossfunctional teams to understand market requirements and define the right solutions. You should have excellent written and oral communication skills to communicate project status and technical issues clearly.

Your Key Responsibilities:

• Plan and manage daytoday activities of team members
• Lead daily stand up meetings between onsite and offshore
• Analyse the requirements sent by onsite and identify gaps. Highlights any risks and issues
• Review daytoday offshore deliverables
• Take responsibility of offshore leave plan and resource arrangements
• Prepare daily weekly and monthly status reports
• Help team in defect triage and technical challenges
• Participate in the entire system development lifecycle and support applications in the document processing printing and mail business.
• Support development and production support of correspondence applications like statements invoices letters etc.
• Work on multiple initiatives within Document Delivery technology.
• Work closely with multiple teams (Interfacing applications project team database administrator developers architect) on different platforms (such as PAS ECM Integration Cloud etc.)
• Build and maintain reusable artifacts to process high volume data invoke CCM Tool to compose documents
• Endtoend process flow tracking ensure data integrity create reports send to print and load to archive.
• Help develop standard for best practice and maintain documentation.
• Deploy code across multiple environments from test to production.
• Diagnose and troubleshoot issues.
• Provide production support and development of applications for Document Delivery Technology team

Required Skills/Experience:

• Experience in SmartCOMM/Thunderhead
• Experience in P&C Insurance domain
• Experience in Draft Editor
• Strong scripting background
• Setting up and working with SmartComm Appliance
• Previews and generating outputs using SmartComm API
• Knowledge of different platforms Mainframe Unix & Windows
• Experience in endtoend migration project using accelerators
• Experience in Dynamic data import
• Ability to organize weekly status calls
• Risk Management
• Metrics & Measurements
• Defect prevention process

Good to have Skills/Expereince:

• Code deployment in different environment
• Ability to identify and implement cost saving and performance tuning activities
• Experience in automating process
• Eager to share knowledge with others