Network - Business Analyst 5

Job: Business Analyst 5

Location : Lansing MI Hybrid

Duration: 12 Months

Interview : In person

Top Skills & Years of Experience Required:

Strong interpersonal skills

Strong knowledge of an enterprise wide network

Ability to communicate with managers and customers/clients

Candidates should be able to effectively utilize time

Candidates should be extremely organized

Short Description: Receive process present data and information regarding our weekly Service Requests (Infrastructure Service Requests). Responsible for gathering business and technical requirements during the client kick off meetings. Consult SMEs (Subject Matter Experts) on tasks required to complete integrated projects for all Telecommunication services such as WAN WLAN MLAN Security Contact/Call Centers Telephony and Video. Manage multiple projects based on Agency assignments.

Complete Description:

• Facilitate meetings with clients to gather requirements for all IT solutions and to identify impacted business processes and determine best process and IT solution integration.
• Ability to obtain and report business and technical requirements
• Facilitate review sessions to discuss projects
• Excellent customer and communication service skills
• Work with multiple network platforms such as WAN MLAN WLAN Security Voice and Videoconferencing
• Disseminate information effectively to all technical teams customers and technical managers

• Understand a large (enterprise) and complex network environment

Skills Experience and Education:

Bachelors Degree Required

Organization and Prioritization skills are Mandatory

Communication and Interpersonal skills are Mandatory

Previous experience working with multiple agencies and/or vendors and/or departments in an enterprise environment are Required

Minimum 13 years experience with Clarity is Preferred

Minimum 35 years experience with Microsoft Project and Excel is Required

Minimum 23 years experience with DevOPs is Preferred

Minimum 35 years experience with Remedy/Helix is Required

Minimum 35 years working within a Telecommunications environment is Required

Minimum 35 years experience in a large Enterprise setting is Required

Minimum 35 years work experience with multiple network platforms is Required

Minimum 35 years working with multiple network lines of service is Required

Minimum 5 years dealing with customers is Required