Technical Writer
Technical Writer
Posted on :
06-10-2024
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Job Description
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the worldOur client is an American multinational company and one of the largest chocolate manufacturers in the worldIt also manufactures baked products beverages and many more that are produced globally
Position: Technical Writer
Location: Hershey PA 17033
Duration: 5 Months
Job Type: Contract
Work Type: Onsite
Job Responsibilities:
- This individual will work with client subject matter experts (SMEs) to document technical architecture/design processes and procedural documentation into digestible content for specific audiences impacted by new solution (infrastructure and application) implementations at the client Company.
- In addition they will work with instructional design resources to design and implement training modules following the ADDIE or similar instructional design models.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Engages with project subject matter experts (SMEs) to illicit detailed systems and process change information and convert it into documentation training materials quick reference guides and job aids for impacted audiences.
- Manages the development of assigned projects delivering complete materials aligned to system delivery schedule.
- Conducts audience analysis to ensure that deliverables will align with each specific audience need.
- Creates publishes tests troubleshoots and maintains documents for webbased delivery.
- Coordinates production and translation of materials and assists with associated deployment/rollout activities.
- Works collaboratively with instructional designers SMEs and team members to derive content.
- Develops and implements communications plan regarding materials produced to intended audiences.
- Uses existing Microsoft Document Management tools to define the optimal storage structure to facilitate long term adoption and update of the materials produced.
QUALIFICATIONS REQUIRED:
- Bachelors degree in Technical Writing Journalism English Communications Instructional Design or related fields or equivalent 3 5 years of work experience in related field
Required Skills:
- Excellent verbal and written communication skills to support interaction with various levels within The client Company
Technical writing skills
- Ability to use client owned technology to create compelling and communicative graphics & content
- Ability to work with Information Technology and Operational technology experts to develop technical documentation and training materials for server network and security infrastructure
- Composure under pressure. selfstarter and collaborative working style
- Ability to influence stakeholders
- Ability to manage multiple projects and client interactions concurrently (project management and time management skills)
- Attention to detail and strong work ethic
- Proficiency with MS Office 365 Suite including Outlook Teams SharePoint Word PowerPointExcel. and Visio
The following skills would be a plus:
- Previous experience building documentation and training materials for IT Server setup and ongoing system administration
- Instructional Systems Design skills to include needs assessment and/or performance consulting objective design and sequencing and measurement plans
- Strong knowledge of adult learning theory learning styles learner needs delivery of Webbased and multimedia content
- Experience with the following content development tools
- Articulate 360 or Adobe Captivate
- Adobe Creative Suite (Photoshop InDesign Illustrator Fireworks Dreamweaver)
- Multimedia video production and editing
TekWissen Group is an equal opportunity employer supporting workforce diversity
Employment Type
Full Time
Key Skills
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