Solution Design Architect
Solution Design Architect
Posted on :
06-10-2024
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Posted on :
06-10-2024
Job Description
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client provider of digital technology and transformation information technology and services
Position: Solution Design: Architect
Location: Alpharetta GA 30005
Duration: 12 Months
Job Type: Contract
Work Type: Onsite
Job Description:
Key Responsibilities:
- Solution Design: Architect AIpowered contact center solutions leveraging Google Clouds Contact Center AI (CCAI) Dialogflow and other related technologies.
Implementation:
- Lead the deployment and integration of Google CCAI solutions with existing systems (CRM telephony chat etc.) in customer environments.
Integration:
- Design and implement integrations with thirdparty platforms such as Genesys Twilio Cisco Avaya or Five9.
AI Model Optimization:
- Work closely with data scientists and machine learning engineers to optimize NLP models dialog management and virtual agents.
Custom Bot Development:
- Build and train virtual agents and chatbots using Google Dialogflow for handling various customer queries.
Customer Experience Strategy:
- Collaborate with product owners stakeholders and business analysts to map customer journeys and design contact center experiences that are streamlined and efficient.
Consultation:
- Provide technical leadership and consulting expertise to clients and internal teams regarding best practices for Google CCAI architecture.
Quality Assurance:
- Lead or participate in testing efforts for implemented solutions to ensure they meet performance scalability and security requirements.
Training and Documentation:
- Create training material for internal teams and customers. Provide detailed documentation for each implementation.
Continuous Improvement:
- Stay updated on the latest advancements in CCAI AI technologies and contact center trends continuously improving solutions.
Required Skills:
- Expertise in Google Cloud Technologies: Handson experience with Google Cloud Platform (GCP) including Dialogflow BigQuery Google Kubernetes Engine (GKE) and AI/ML services.
Proficiency in NLP:
- Strong knowledge of natural language processing (NLP) and machine learning concepts with experience building and training virtual agents.
Integration Skills:
- Experience integrating CCAI solutions with popular telephony systems CRM tools and analytics platforms.
Experience with Contact Centers:
- Deep understanding of contact center operations including inbound/outbound voice services chat and email interactions.
Coding Skills:
- Proficiency in Python JavaScript or other relevant programming languages for custom developments and integrations.
Cloud Architectures:
- Familiarity with cloud architectures (preferably GCP) and experience in designing scalable secure and faulttolerant solutions.
AI and Automation:
- Proven track record in deploying AIdriven automation systems that enhance customer interactions and operational efficiency.
Analytical Skills:
- Ability to analyse customer interaction data identify trends and optimize virtual agents performance.
Preferred Qualifications:
- Google Cloud Architect Certification or equivalent.
- 5 years of experience working with AIdriven contact center solutions.
- Experience with other cloud contact center platforms like AWS Connect Microsoft Azure Contact Center etc.
- Familiarity with voice technology platforms like Google SpeechtoText TexttoSpeech.
- Excellent communication skills with the ability to explain technical concepts to nontechnical stakeholders.
Tek Wissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
Key Skills
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