Telesales Executive - Chennai
Telesales Executive - Chennai
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Job Description
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Proven track record in achieving sales targets.
Ability to motivate and inspire team members.
Experience in building and scaling a sales team is preferred.
Roles & Responsibilities:
Manage the daytoday activities of the team and monitor their performance.
Guide and coach telecallers to achieve and improve their performance.
Set goals for the team and provide regular feedback and coaching on sales practices.
Empower team members by enhancing their confidence product knowledge and communication skills.
Ensure the team meets daily sales targets.
Build and scale the sales team as required.
Motivate the team to achieve both team and organizational goals.
Develop and implement timelines to achieve targets.
Conduct or facilitate training sessions to maximize the potential of team members.
Requirements
- Outbound Calls: Make daily outbound calls to potential customers from provided leads to sell life insurance products.
- Product Knowledge: Explain various life insurance plans policies and benefits to customers clearly and concisely.
- Customer Needs Analysis: Understand customer needs and recommend the most suitable life insurance plans.
- Sales Target Achievement: Meet and exceed monthly/quarterly sales targets by closing sales and crossselling/upselling insurance products.
- Followups: Handle customer inquiries and follow up on leads consistently until closure.
- CRM Management: Record all customer interactions in CRM software ensuring uptodate and accurate information.
- Handling Objections: Address customer queries objections and concerns regarding products and help them make informed decisions.
- Compliance: Adhere to company policies and legal guidelines when discussing insurance products and services with customers.
- Renewals & Customer Retention: Assist with policy renewals and ensure high levels of customer satisfaction and retention.
Required Skills:
- Strong communication and interpersonal skills.
- Persuasive with good negotiation skills.
- Ability to understand and explain complex insurance products.
- Resultsdriven with the ability to meet sales targets.
- Familiarity with customer relationship management (CRM) tools.
- Good problemsolving skills and a customercentric approach.
- Resilience and ability to handle rejection.
Benefits
Debt Recovery Management: Develop and implement effective debt recovery strategies and processes. Monitor and manage the performance of the recovery team to achieve targets and objectives. Ensure timely and efficient recovery of overdue accounts. Team Leadership: Lead, coach, and mentor the recovery team to enhance their performance and productivity. Conduct regular performance reviews and provide constructive feedback. Foster a positive and motivated team environment. Compliance and Risk Management: Ensure all recovery activities comply with legal and regulatory requirements. Identify and mitigate risks associated with debt recovery. Maintain up-to-date knowledge of relevant laws and regulations. Customer Relations: Handle escalated cases and negotiate repayment plans with customers. Maintain positive relationships with customers while ensuring debt recovery. Resolve disputes and issues related to overdue accounts. Reporting and Analysis Prepare regular reports on recovery performance and present findings to senior management. Analyze recovery data to identify trends and areas for improvement. Implement changes based on analysis to improve recovery rates. Collaboration: Work closely with other departments, such as Finance, Legal, and Customer Service, to support recovery efforts. Coordinate with external agencies and legal representatives when necessary.
Education
Any degree
Employment Type
Full Time
