Network Associate
Network Associate
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Job Description
About HIVED
The world needs logistics solutions that are better for people and the environment and thats where HIVED comes in. We are a Londonbased climate and logistics startup building the first emissionfree parcel delivery network at scale powered by a 100% electric fleet. A tech company at heart we have built a modern tech stack novel inhouse routing and decision engines apps and data stack plus are now shipping for over 100 brands including Asos Zara Karen Millen and more.
Our tightknit team is made up of exRevolut Bain GoPuff ASOS Apple Amazon Bulb and Google employees and we are backed by some of Europes leading investors and VCs in climatetech logistics and mobility including Planet A Ventures Maersk Growth Pale Blue Dot VC Eka Ventures and the British government.
Role Overview
We are looking for an enthusiastic and detail orientated Network Associate responsible for making sure that all our retailer collections are completed seamlessly that our nights run smoothly and that the delivery team are setup for success in the daytime.
They will need to bring a positive and friendly attitude and have a high propensity to learn and develop. They will also need to be flexible on working hours comfortable working evenings and weekends as required to ensure there is the necessary contact time with all shift patterns.
All Operations roles at HIVED primarily based at our depot in Woolwich and will require weekend working. This this is shift based role and the shift pattern may change over time.
Responsibilities
Routing
- Conduct routing on a daily basis for all of our parcels out for delivery the next day in accordance with the Network plan
- Hit KPIs and targets for routing whilst balancing route durations in line with legal limits and driver efficiency targets
Capacity and Planning Management
- Serve as the primary point of contact for addressing collections related inquiries concerns and support needs from our retailers
- Manage and monitor the night time collections network to ensure all time slots are hit and collections are completed this also involves making sure our multisite operations also run seamlessly from an planning and execution perspective
- Liaise and manage with our third party network partners with accountability for day to day collaboration and proactive suggestions for improvements to ways of working
Manage driver performance
- Conduct regular assessments to understand how our drivers are performing giving feedback and helping our driver team to keep improving
- Review reports and data and identify areas of improvement for the business
- Deal with all driver related queries and issues
Collections Driver Engagement & Support
- Be first point of contact with collections drivers to ensure that they are ontime and supported in their work
- Manage and resolve inbound driver queries promptly demonstrating a deep understanding of operational dynamics and offering timely solutions including escalating queries requiring specialists where/when required
- Manage the collections driver pool including training remotely based workers at our other sites
- Collaborate with the wider operations team including fleet to support a seamless offboarding process for departing drivers maintaining positive relationships and gathering valuable feedback for continuous improvement
Requirements
- Proactive Problem Solver: Identify issues swiftly suggesting improvements for efficiency
- DetailOriented MultiTasker: Manage multiple tasks with precision and focus
- TechSavvy & Adaptable: Comfortable with various software systems quick to learn new tools
- Great people skills with ability to build rapport but not afraid to have difficult conversations when needed with courage and compassion
- CPC preferred or past experience in haulage
How we reward our team
- Dynamic working environment with a diverse and driven team
- Huge opportunity for learning in a high growth environment with progression opportunities based on success in the role
- 18 days paid holiday plus public holidays
- Wellbeing initiatives including 3 wellbeing days in addition to holiday allowance
- Subsidised Private Medical Insurance including dental and vision
- Weekly team lunch and regular company socials
- Enhanced maternity/paternity/adoption policy
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Employment Type
Full Time
