SecurityL3 Networking Support CCNACCNP

Your Impact:

• Diagnose trouble and replicate customer issues research and identify solutions to them.
  
• Provide technical guidance and best practices as the subject matter expert in our products.
  
• Effectively communicate on a peer level with IT professionals within customer accounts to recommend and communicate solution strategies quickly and accurately.
  
• Ensure proper recording of customer reported problems and maintaining status of problem and problem resolution in case problem report tracking system.
  
• Actively participate and proactively doent customer questions issues resolutions and specific implementation scenarios in the knowledge database
  
• Effectively doent and communicate customer questions issues and requirements to support management product management and development.
  
• Participate in the technical review process for new product launches
  
  

Requirements

Certifications:

• CCIE Security
  

Your Experience:

• Hands on experience on Email and Web Security VPN Firewall AMP AAA and Cisco Secure Firewall firepower 7.0
  
• 68 years of Enterprise support Experience in Network security/SSL VPN domain
  
• Curious and a selfstarter when you hit an obstacle you research and investigate until you solve it.
  
• A strong engineer you have been in our customers shoes before and can anticipate their challenges and needs.
  
• Highly organized you can calmly juggle multiple tasks and priorities and keep all the relevant people and systems updated as you go along.
  
• A teamplayer you ll need to be able to leverage entire GEC Team and work with other crossfunctional teams as needed and keep everyone informed.
  
• Comfortable talking and conduct a virtual meeting with customers.
  Able to communicate complex ideas concepts and technology.
• Good network troubleing ss with the Fair understanding of TCP/IP subnetting routing VLANs and protocols including HTTP1/2 DNS SNMP FTP.
  
• Good knowledge of AAA servers (AD/LDAP/Radius)
  
• Knowledge of Security Technologies and Protocols: Firewall TLS/SSL Http/Https.
  
• Good to have Knowledge of Enterprise Apps and Enterprise Security: SAML/SSO IPSEC PKI traditional overlay VPN technologies.
  
• Good to have Knowledge of virtualization and hypervisors: VMware vSphere MS HyperV KVM.
  
• Good to have Knowledge of with cloud computing vendors: AWS Azure Google Cloud.
  
• Good to have knowledge of Linux/Unix.
  
• Basic to intermediate level knowledge of Load Balancers and WAN Optimization.
  
• Great pion for improving customer experience and in delighting customers by helping them meet their desired outcomes easily.
  
• Basic project management ss.
  
• Good to have Knowledge of working with JIRA Salesforce CRM.
  

Your Impact:

• Diagnose, trouble, and replicate customer issues, research and identify solutions to them.
  
• Provide technical guidance and best practices as the subject matter expert in our products.
  
• Effectively communicate on a peer level with IT professionals within customer accounts to recommend and communicate solution strategies quickly and accurately.
  
• Ensure proper recording of customer reported problems and maintaining status of problem and problem resolution in case problem report tracking system.
  
• Actively participate and proactively doent customer questions, issues, resolutions, and specific implementation scenarios in the knowledge database
  
• Effectively doent and communicate customer questions, issues, and requirements to support management, product management and development.
  
• Participate in the technical review process for new product launches
  
  

Requirements

Certifications:

• CCIE Security
  

Your Experience:

• Hands on experience on Email and Web Security, VPN, Firewall, AMP, AAA and Cisco Secure Firewall firepower 7.0
  
• 6-8 years of Enterprise support Experience in Network security/SSL VPN domain
  
• Curious and a self-starter - when you hit an obstacle you research and investigate until you solve it.
  
• A strong engineer - you have been in our customers shoes before and can anticipate their challenges and needs.
  
• Highly organized - you can calmly juggle multiple tasks and priorities and keep all the relevant people and systems updated as you go along.
  
• A team-player - you ll need to be able to leverage entire GEC Team and work with other cross-functional teams as needed and keep everyone informed.
  
• Comfortable talking and conduct a virtual meeting with customers.
  Able to communicate complex ideas, concepts and technology.
• Good network troubleing ss with the Fair understanding of TCP/IP, subnetting, routing, VLANs, and protocols including HTTP1/2, DNS, SNMP, FTP.
  
• Good knowledge of AAA servers (AD/LDAP/Radius)
  
• Knowledge of Security Technologies and Protocols: Firewall, TLS/SSL, Http/Https.
  
• Good to have Knowledge of Enterprise Apps and Enterprise Security: SAML/SSO, IPSEC, PKI, traditional overlay VPN technologies.
  
• Good to have Knowledge of virtualization and hypervisors: VMware vSphere, MS Hyper-V, KVM.
  
• Good to have Knowledge of with cloud computing vendors: AWS, Azure, Google Cloud.
  
• Good to have knowledge of Linux/Unix.
  
• Basic to intermediate level knowledge of Load Balancers and WAN Optimization.
  
• Great pion for improving customer experience and in delighting customers by helping them meet their desired outcomes, easily.
  
• Basic project management ss.
  
• Good to have Knowledge of working with JIRA, Salesforce CRM.