Senior Customer Support Officer - Dutch Speaking
Senior Customer Support Officer - Dutch Speaking
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Salary Not Disclosed
1 Vacancy
Job Description
Why apply
You will work for one of the largest and most professional insurance companies in Luxembourg
You will work alongside caring individuals who put customer satisfaction at first
You will work in a company that promotes worklife balance and offers a positive work environment.
About the offer
Permanent contract
Location : Luxembourg
Top 3 Key competencies :
- Customer Centricity
- Previous insurance experience mandatory
- Rigourous
- Dutch & French speaking
About our client
Sector : Insurance
Values : Participation Proactivity Empathy
Employees : Worldwide: More than 5000
Your missions
As Life Insurance Senior Account Officer you will :
- Be the primary contact for our Belgian and Dutch clients and partners.
- Handle all general inquiries from customers and operational activities.
- Onboard new partners such as brokers et managers and custodian banks.
- Coordinate with internal departments like Legal et Controlling Wealth Planning and Sales and work closely with all business lines.
- Ensure seamless communication and service delivery.
- Participate in numerous operational and strategic projects.
- Contribute your expertise and insights.
- Ensure all activities adhere to AML and compliance standards.
- Reflect our commitment to integrity in international business.
- Provide a supportive and dynamic working environment to the Team.
This position is a great opportunity to :
- Work in a multicultural and openminded team with a positive spirit.
- Be part of an international business engaging with clients and partners from Belgium and the Netherlands.
Your ideal profile
Are you a seasoned professional from the Life Insurance sector with a knack for building strong client relationships Do you thrive in a dynamic multicultural environment
What we expect:
- Minimum 5 years in a similar position within the financial industry.
- Deep knowledge of the Belgian market is a clear advantage.
- Perfect fluency in Dutch and French both written and spoken is required.
- Strong focus on delivering excellent customer service.
- Ability to independently manage issues with a proactive approach.
- Excellent organizational abilities with a structured and reliable work odology.
- Strong team player with availability and flexibility.
A candidate experience with Source Up its
- Carry out a ss essment (soft ss and technical ss) in order to better define your professional project
- Access to your test results to guide you to your best career choices
- Interview coaching session before the client meeting
- Consistent and fair recruitment process with respect transparency and trust
Employment Type
Full Time
