Senior Collections Officer
Senior Collections Officer
Posted on :
03-10-2024
Employer Active
1 Vacancy
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Job Description
Position Summary
The Senior Collections Officer is responsible for managing the collection process focusing on highvalue accounts and complex cases. The role involves direct interaction with clients ysis of payment trends and the development of strategies to reduce default rates and recover outstanding payments on financed ets.
Responsibilities
Collection Strategy & Management:
- Develop and implement effective collection strategies to ensure timely recovery of payments.
- Lead the team in executing collection plans and achieving set targets.
Client Interaction:
- Engage with clients to negotiate payment plans and resolve disputes.
- Conduct regular followups on overdue accounts through calls and facetoface meetings.
- Handle escalated cases and complex client issues with professionalism and tact.
Risk essment & Mitigation:
- ess the creditworthiness of clients and potential risks ociated with the financed ets.
- Recommend repossession of ets when necessary.
Reporting & Doentation:
- Prepare and submit regular reports on collection activities delinquency rates and recovery outcomes to senior management.
Team Leadership & Training:
- Provide guidance and support to junior collections officers and ensure the team is welltrained on collection techniques and policies.
- Lead team meetings to discuss challenges share insights and develop collective strategies for improvement.
Relationship Management:
- Build and maintain strong relationships with clients and external collection agencies
- Act as a point of escalation for complex or sensitive client issues.
Requirements
- Minimum of 4 years Field Recovery experience
- Interpersonal and Negotiation Ss
- Knowledge of financial and nonfinancial agreement processes
- Excellent oral and written communication ss
- Ability to work both independently and in a team
- Experience in the banking or microfinance industry is a plus
Benefits
- You would be part of a dynamic startup revolutionizing the vehicle subscription and financial services industry for gig workers in Africa.
- You would be part of a dynamic environment where your ideas are heard and your contributions propel us forward.
- You would work alongside pionate talented colleagues who share your commitment to excellence.
- You would witness firsthand the positive change your work brings to the lives of thousands of riders and drivers.
- You would enjoy a comprehensive benefits package including a competitive salary health insurance and exciting growth opportunities.
Employment Type
Full Time
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