Business yst 5

Posting title Business yst

Projected Start Date 10/21/2024

Projected End Date/Duration 1 Years from projected start date

Location 608 West Allegan Street Lansing MI 48933 UNITED STATES

Interviews: 1st round interviews will be held via MS Teams. There is potential a 2nd round interview could be held inperson so please make sure your candidate is available to come onsite for an interview if requested.

Duration: 1 year with extension possible

Position location: Lansing MI. Resource will be working a hybrid schedule. NO REMOTE ONLY OPTION. Will need to be onsite from day 1 two days a week.

Local candidates (strongly preferred) or nonlocal (must be willing to relocate at their own expense from acceptance with no delays & follow the onsite/hybrid schedule)

Clear and concise communication ss required.

Top Ss & Years of Experience Required:

Strong interpersonal ss

Strong knowledge of an enterprise wide network

Ability to communicate with managers and customers/clients

Candidates should be able to effectively utilize time

Candidates should be extremely organized

Short Description: Receive process present data and information regarding our weekly Service Requests (Infrastructure Service Requests). Responsible for gathering business and technical requirements during the client kick off meetings. Consult SMEs (Subject Matter Experts) on tasks required to complete integrated projects for all Telecommunication services such as WAN WLAN MLAN Security Contact/Call Centers Telephony and Video. Manage multiple projects based on Agency ignments.

Complete Description:

Facilitate meetings with clients to gather requirements for all IT solutions and to identify impacted business processes and determine best process and IT solution integration.

Ability to obtain and report business and technical requirements

Facilitate review sessions to discuss projects

Excellent customer and communication service ss

Work with multiple network platforms such as WAN MLANWLAN Security Voice and Videoconferencing

Disseminate information effectively to all technical teams customers and technical managers

Understand a large (enterprise) and complex network environment

Ss Experience and Education:

Bachelors Degree Required

Organization and Prioritization ss are Mandatory

Communication and Interpersonal ss are Mandatory

Previous experience working with multiple agencies and/or vendors and/or departments in an enterprise environment are Required

Minimum 13 years experience with Clarity is Preferred

Minimum 35 years experience with Microsoft Project and Excel is Required

Minimum 23 years experience with DevOPs is Preferred

Minimum 35 years experience with Remedy/Helix is Required

Minimum 35 years working within a Telecommunications environment is Required

Minimum 35 years experience in a large Enterprise setting is Required

Minimum 35 years work experience with multiple network platforms is Required

Minimum 35 years working with multiple network lines of service is Required

Minimum 5 years dealing with customers is Required

*Note: Local to MI

*Note: Only W2 Candidates No C2C.

*Note: Telecom Industry.

*Note: Look for as much as experience you can.