Service Manager

ABOUT US

We are a growing Commercial Door company that specializes in providing highquality commercial door gate and dock equipment services including installation maintenance and repairs. Serving businesses across a wide range of industries we pride ourselves on our expertise reliability and commitment to integrity. With a team of sed technicians knowledgeable in mechanical electrical and welding systems we ensure efficient solutions for every job from minor fixes to emergency services. Our company stands out for our consistent trustworthy service at fair prices tailored to meet the needs of commercial industrial and retail clients.

JOB SUMMARY

As the Service Manager you will be the driving force behind a team of sed technicians ensuring highquality service and exceptional customer satisfaction. In this dynamic role youll manage all aspects of service operations from scheduling and compliance to troubleing escalated issues. You will foster a culture of continuous improvement recruit and develop top talent and build lasting customer relationships. You will serve as a brand ambador exemplifying the companys commitment to excellence both on and off the job site. Your leadership will push operational performance to exceed KPIs while aligning with budgetary goals and compliance standards.

WHAT WE OFFER

• Competitive salary range: $105k $130k

• Comprehensive Health Vision & Dental insurance

• Paid holidays and Paid Time Off (PTO)

• A closeknit communicative team environment

• Opportunities for career growth and professional development

• Performancebased Employee recognition

• Companysponsored team events and outings

• Strong emphasis on a supportive and inclusive company culture

Essential Duties & Responsibilities:

• Supervise and manage the service team including providing coaching and feedback.

• Recruit train and develop service technicians to handle installations repairs and maintenance of various commercial door gate and dock equipment systems.

• Set and monitor team goals to ensure performance alignment with KPIs.

• Manage scheduling for optimal service coverage and resource allocation.

• Address escalated customer service issues and ensure resolutions.

• Build and maintain relationships with existing customers.

• Oversee service calls to ensure timely and quality completion.

• Conduct followup calls to ensure customer satisfaction postservice.

• Drive process improvement initiatives for operational efficiency.

• Ensure safety standards and compliance protocols are strictly followed.

QUALIFICATIONS:

• 5 years of experience in service management preferably in the commercial door or access control industry.

• Proven leadership ss with the ability to supervise mentor and develop a team of technicians.

• Strong ability to manage service operations including scheduling budgeting and resource allocation.

• Experience in customer relations and resolving escalated service issues.

• Demonstrated success in driving performance to exceed KPIs and operational goals.

• Knowledge of safety regulations and compliance standards.

• Excellent problemsolving and conflict resolution ss.

• Datadriven mindset with strong ytical capabilities.

• Ability to collaborate effectively across departments.

• Outstanding communication ss both verbal and written.

Carr Talent Acquisition is dedicated to fostering a diverse and inclusive workforce reflective of the communities we serve. As an Equal Employment Opportunity employer we uphold our commitment to ess candidates based on merit without bias towards race color religion national origin gender sexual orientation gender identity or expression age mental or physical disability genetic information marital status citizenship status military status protected veteran status or any other legally protected characteristic.

We embrace the unique perspectives and backgrounds of all individuals and encourage candidates of all backgrounds including veterans women people of color LGBTQIA and people with disabilities to apply. We believe that diversity strengthens organizations and are dedicated to making employment decisions based on merit and value ensuring a fair and transparent evaluation process for all applicants.