Senior Training Manager audio electronics manufacturer

• Independently planning hosting and conducting product and technology training sessions/events for selected employees through the companys onboarding program or by request from teams such as the Commercial Excellence team or Global Operations. Additionally planning and hosting projectspecific or contentspecific product and tech training for selected company partners.
  
• Contributing to the content creation and general maintenance of the companys onboarding and upgrading employee programs.
  
• Acting as a subject matter expert on products technology and/or processes for internal teams and providing guidance to other departments as needed.
  
• Participating in ad hoc project work (including crossfunctional projects) where technical guidance and input is requested from other members of the companys headquarters.
  
• Plan training for new and existing employees across Global Operations and selected departments working with supervisors managers Power Users HR and Commercial Excellence using the company s onboarding program and a variety of internal and thirdparty content including certifications.
  
• Host training sessions utilizing experts from R&D Quality and Product Management or conduct the training yourself for employees in customerfacing roles focusing on product technology soft ss or processes.
  
• Contribute to the creation and maintenance of new training content and support the expansion of the company s onboarding program.
  
• Develop elearning modules for customerfacing roles and partners with content reviewed by the Technical Content Team and uploaded to platforms like SalesHub or Zendesk.
  
• ist in enhancing online public product content in collaboration with key stakeholders such as Marketing and Product Management.
  
• Provide input for the company s Knowledge Base (Zendesk) and collaborate on updates to FAQs user manuals and other public content.
  
• Help create and maintain Virtual Reality (VR) training content for customerfacing employees.
  
• Review new and existing technical doents including datasheets tech specs user manuals and FAQs working with the Technical Content Team and stakeholders.
  
• Collect feedback and provide input on future product developments sharing insights with Product Management.
  
• Act as a subject matter expert on products technology and processes for teams across the company as needed.
  
• Distribute product samples within the team for upcoming launches coordinating feedback through the Early Adopters Program and ensuring new hires receive inmarket product samples.
  
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Requirements

• Mid to long educational background
  
• Speak and write English flawlessly
  

• Minimum 5 years experience from a similar position or from a position in technical support or technical sales
  
• Could also be a background from inmarket product management a position as technical writer user experience specialist IT Support Specialist or AV Support Specialist
  
• Preferably have experience planning and hosting/conducting (facetoface) training
  
• Preferably have experience constructing training material
  
• Profoundly understand technical products and IT software/hardware
  
• Experience with and/or ss within the following is a plus but not a requirement:
  
• Flawless Chinese verbal and written ss
  
• Experience within AV or IT software and hardware sales and/or support
  
• Ss and/or experience within VR and/video content creation
  
• Experienced MS Office user
  
• Used to a mix of work locations
  

• Have excellent communication ss. Fluent written and spoken English.
  
• Have a natural eye for detail
  
• Have a natural interest for technology
  
• Have the ability to visualize topics (potential issues with technical HW/SW products)
  
• Structured
  
• Strong planning and organizing ss
  
• Proactive mindset
  
• Positive mindset
  
• Capable of working independently and as a part of team
  
• Thrives in an international work environment
  

• Being on the road travelling
  
• Working from home
  
• Working out of the company office