Operations Support Specialist-BMC ITSM
Operations Support Specialist-BMC ITSM
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Job Description
Clearance Requirement: Secret Must Have
Typical tasks and activities ociated with role include but are not limited to the following:
a) Provide systems administration and systems operations support including setting up user access user profiles backup and recovery and daytoday computer systems operations;
b) Perform software upgrades and apply patches;
c) Provide customer interface to ensure requested changes are implemented;
d) Monitor computer workload trends and make adjustments to ensure optimum utilization of computer resources; and
e) Provide expertise in the areas of IT Infrastructure Servers and Operating Systems to development teams.
- Troubleing and making modifications in Digital Workplace Catalog (DWPC) and DWP
- Data configuration and installing/patching BMC ITSM (ARS AI CMDB ITSM RKM SLM) plus Smart IT and DWP & DWPC all v20.x and newer
- Smart Reporting install configurations and customization as per the client requirements
- Review remedy workflow via devstudio and trouble performance issues including enabling logs and identifying workflows or platform aspects from a root cause ysis
- Ability to run BMC utilities for post DB copy updates foundation data loads (manually or through DMT tool)
- yzing SOAP REST and atriumintegrator based integrations
Managing BMC ITSM application suite in development environment within Linux infrastructure
Remote Work :
No
Employment Type
Full Time
