Salesforce Functional SME

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Hope you are doing Good!!

This is Priya from S2SSoft LLC we are looking for SF Functional SME Find the below mentioned job description. Kindly forward me your resume Rate and contact details for further process.

Title : Salesforce Functional SME

Location : Marysville Ohio (Remote)

Type : Contract

Job Description:

We are seeking a sed Salesforce Functional with expertise in Service Cloud to join our team.The ideal candidate will be responsible for designing developing and implementing Salesforce solutions to optimize our sales and customer service processes.The role involves customizing Salesforce applications automating workflows integrating with external systems and ensuring that the Salesforce platform meetsthe evolving needs of our business.

• Key Responsibilities: Customization and Development: Develop and customize Salesforce Sales Cloud and Service Cloud applications including custom objects fields page layouts and record types.
• Create and maintain Visualforce pages and Lightning components to enhance user interfaces and user experiences.
• Write and optimize Apex code including triggers cles and test ods to implement custom business logic.
• Customize case object and page layouts for efficient case handling Set up queues and ignment rules to route cases to the appropriate agents.
• Automation and Process Improvement:
• Design and implement workflow rules process builders and flows to automate business processes and improve efficiency.
• Configure and manage approval processes escalation rules and OmniChannel routing to streamline sales and service operations.
• Integration: Integrate Salesforce with external systems using APIs middleware and custom integration solutions.
• Implement CTI integrations for telephony and communication systems within the Service Cloud.
• Reporting and ytics: Develop and maintain custom reports and dashboards to provide insights into sales performance case resolution metrics and other key performance indicators.
• Ensure data accuracy and integrity through effective data management and validation processes.
• Support and Maintenance: Trouble and resolve issues related to Salesforce applications including data discrepancies user access problems and system errors.
• Use tools like Salesforce Debug Logs and Apex Test for troubleing and quality urance.
• Perform regular system maintenance updates and enhancements to keep Salesforce running smoothly and efficiently.
• Collaboration and Doentation: Work closely with business stakeholders to gather requirements understand their needs and translate them into Salesforce solutions.
• Create and maintain detailed doentation for custom development configurations and integrations.
• Provide training and support to endusers and administrators to ensure effective use of Salesforce features and functionality.
• Required Ss and Qualifications:
• 10 years of experience in Salesforce development with a focus on Sales Cloud and Service Cloud.
• Degree in Computer Science Information Technology or a related field or equivalent practical experience.
• Salesforce Development Experience: Proven experience in Salesforce development with a focus on Service Cloud.
• Apex Programming: Strong proficiency in Apex including writing triggers cles and test ods.
• Lightning Experience: Experience with Lightning Web Components (LWC) and Aura Components.
• Declarative Tools: Expertise in Salesforce declarative tools like Process Builder Flow and Workflow Rules.
• Integration Ss: Knowledge of Salesforce APIs integration patterns and data management tools.
• Reporting and Dashboards: Ability to create and manage complex reports and dashboards to support datadriven decisionmaking.
• CTI Integration: Experience with CTI systems and integrations is a plus.
• ProblemSolving: Strong ytical and troubleing ss to resolve technical issues effectively.
• Salesforce Certifications: Salesforce Certified Platform Developer I II Salesforce Certified Sales Cloud Consultant