Support ociate- Malayalam
Support ociate- Malayalam
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Job Description
This is a remote position.
Requirements
Key Responsibilities:
Lead Validation: Handle inbound and outbound calls for lead validation ensuring accurate information and followups.
Influencer Appointment Coordination: Make appointment calls to influencers ensuring schedules are efficiently managed.
Service Support: Provide online and oncall support particularly during holidays to resolve customer issues in a timely manner.
Database Management: Maintain update and manage databases for accurate records of customer interactions leads and appointments.
Market Research: Conduct online research on competitors and stay updated on current market trends to provide insights for business improvement.
Preferred Qualifications:
Languages: Fluency in Malayalam and English is mandatory.
Experience:
Experience in a support or customer service role is a plus.
Prior experience with CRM tools is an advantage.
Ss:
Strong communication and interpersonal ss.
Ability to handle multiple tasks and prioritize effectively.
Attention to detail and excellent organizational ss.
Benefits
- Enjoy the flexibility of working from home allowing for better worklife balance.
- Opportunities to grow within the company based on performance.
- Be part of a collaborative and dynamic work environment.
- Incentives based on Performance.
Key Responsibilities: Lead Validation: Handle inbound and outbound calls for lead validation, ensuring accurate information and follow-ups. Influencer Appointment Coordination: Make appointment calls to influencers, ensuring schedules are efficiently managed. Service Support: Provide online and on-call support, particularly during holidays, to resolve customer issues in a timely manner. Database Management: Maintain, update, and manage databases for accurate records of customer interactions, leads, and appointments. Market Research: Conduct online research on competitors and stay updated on current market trends to provide insights for business improvement. Preferred Qualifications: Languages: Fluency in Malayalam and English is mandatory. Experience: Experience in a support or customer service role is a plus. Prior experience with CRM tools is an advantage. Ss: Strong communication and interpersonal ss. Ability to handle multiple tasks and prioritize effectively. Attention to detail and excellent organizational ss.
Employment Type
Full Time
