L2 IT Support Consultant
L2 IT Support Consultant
Posted on :
01-10-2024
Employer Active
1 Vacancy
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Jobs by Experience
3years
Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
01-10-2024
Job Description
About the Role:
We are seeking a sed and proactive L2 IT Support Consultant to join our IT support team. The role will be responsible for providing advanced technical support resolving complex issues and ensuring the smooth operation of our IT systems. This role involves working closely with L1 support and other IT teams to trouble and resolve incidents manage service requests and contribute to continuous improvement initiatives.
Key Responsibilities:
- Provide advanced technical support to resolve complex IT issues for endusers including hardware software network and application problems.
- Act as the escalation point for L1 support taking ownership of unresolved incidents and service requests.
- Trouble and diagnose technical problems using various tools and odologies.
- Perform root cause ysis and implement solutions to prevent the recurrence of issues.
- Manage and maintain IT infrastructure including servers networks and systems.
- ist in the deployment configuration and maintenance of IT equipment and software.
- Monitor system performance and ensure high availability and reliability.
- Doent and maintain technical procedures user guides and knowledge base articles.
- Collaborate with other IT teams to resolve crossfunctional issues and implement new technologies.
- Participate in oncall rotation and provide afterhours support as needed.
- Ensure compliance with IT policies security standards and best practices.
- Provide training and guidance to L1 support staff and endusers to enhance technical ss and knowledge.
- Stay updated with the latest industry trends and advancements in IT technologies.
Requirements
Qualifications Ss & Experience:
- Bachelor s degree in Information Technology Computer Science or a related field.
- At least 3 years of proven experience as an L2 Service Desk Engineer IT Support Engineer or in a similar role.
- Strong knowledge of IT systems including Windows and Linux operating systems Active Directory Office 365 and virtualization technologies.
- Proficiency in troubleing and resolving hardware software and network issues.
- Experience with remote support tools and ticketing systems.
- Familiarity with ITIL framework and best practices.
- Excellent problemsolving ss and attention to detail.
- Strong communication and interpersonal ss.
- Ability to work independently and as part of a team.
- Certifications such as CompTIA A Network Microsoft Certified: Modern Desktop Administrator ociate or similar are a plus.
Additional Job Details:
- Setup and Location: WFH/Remote (Eventual on call after AU Shift)
- Work Schedule: 8:30 AM to 5:30 PM (AEST) 6:30 AM to 3:30 PM (PH Time)
- Employment Type: Fulltime
All interviews and other hiring requirements are done virtually or through video calls or emails.
About the Role: We are seeking a sed and proactive L2 IT Support Consultant to join our IT support team. The role will be responsible for providing advanced technical support, resolving complex issues, and ensuring the smooth operation of our IT systems. This role involves working closely with L1 support and other IT teams to trouble and resolve incidents, manage service requests, and contribute to continuous improvement initiatives. Key Responsibilities: Provide advanced technical support to resolve complex IT issues for end-users, including hardware, software, network, and application problems. Act as the escalation point for L1 support, taking ownership of unresolved incidents and service requests. Trouble and diagnose technical problems using various tools and odologies. Perform root cause ysis and implement solutions to prevent the recurrence of issues. Manage and maintain IT infrastructure, including servers, networks, and systems. ist in the deployment, configuration, and maintenance of IT equipment and software. Monitor system performance and ensure high availability and reliability. Doent and maintain technical procedures, user guides, and knowledge base articles. Collaborate with other IT teams to resolve cross-functional issues and implement new technologies. Participate in on-call rotation and provide after-hours support as needed. Ensure compliance with IT policies, security standards, and best practices. Provide training and guidance to L1 support staff and end-users to enhance technical ss and knowledge. Stay updated with the latest industry trends and advancements in IT technologies. Qualifications, Ss & Experience: Bachelor s degree in Information Technology, Computer Science, or a related field. At least 3+ years of proven experience as an L2 Service Desk Engineer, IT Support Engineer, or in a similar role. Strong knowledge of IT systems, including Windows and Linux operating systems, Active Directory, Office 365, and virtualization technologies. Proficiency in troubleing and resolving hardware, software, and network issues. Experience with remote support tools and ticketing systems. Familiarity with ITIL framework and best practices. Excellent problem-solving ss and attention to detail. Strong communication and interpersonal ss. Ability to work independently and as part of a team. Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator ociate, or similar are a plus. Additional Job Details: Set-up and Location: WFH/Remote (Eventual on call after AU Shift) Work Schedule: 8:30 AM to 5:30 PM (AEST) | 6:30 AM to 3:30 PM (PH Time) Employment Type: Full-time All interviews and other hiring requirements are done virtually or through video calls or emails
Education
Bachelor's degree in IT or any related
Employment Type
Full Time
Key Skills
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