Dutch Speaking Customer Service Consultant

Our client designs builds and delivers innovative solutions to enhance the customer experience (CX) for global and disruptive brands. The companys services support the full lifecycle of its clients digital transformation journeys and enable them to more quickly embrace nextgeneration digital technologies to deliver better business outcomes. Our clients integrated solutions and capabilities span digital strategy innovation consulting and design digital transformation and IT lifecycle solutions data annotation and intelligent automation and omnichannel CX solutions that include content moderation trust and safety solutions and other managed solutions. Fueling all stages of company growth they partner with brands across high growth industry verticals including tech and games communications and media ecommerce and fintech healthcare and travel and hospitality.

Job Type: Fulltime/Permanent

Location: Cape Town

Workplace: Onsite

Working Hours: 08h00am 08h00pm (you get a normal 8 hour shift within these hours eg 85 or 118pm)

Days: Monday to Saturday (5 days with Sunday and either a Saturday or another day in the week off)

Salary: R24 000 CTC per month

Requirements

• Fluency in Dutch (both written and spoken)
• Previous experience in a customer service or call center role is highly desirable.
• Experience in ecommerce technology or a similar industry is a plus.
• Proficient in using customer service software CRM systems and Microsoft Office Suite.
• Basic technical knowledge of the companys products and services.
• Excellent verbal and written communication ss with a strong customer focus.
• Ability to handle difficult situations with empathy patience and professionalism.
• Strong problemsolving abilities with attention to detail and accuracy.
• Ability to think on your feet and provide quick effective solutions to customer issues.
• Strong time management and organizational ss with the ability to multitask in a fastpaced environment.
• Ability to work independently as well as part of a team.
• Flexibility to work in shifts including evenings weekends and holidays if required.
• Willingness to undergo training and development to enhance ss and product knowledge.

Responsibilities

• Handle inbound and outbound customer inquiries via phone email and chat in a professional and courteous manner.
• ist customers with product and servicerelated questions orders returns and technical issues.
• Provide accurate and detailed information to customers to ensure their satisfaction and resolve any issues efficiently.
• Identify customer needs and offer appropriate solutions or alternatives.
• Escalate complex or unresolved issues to the appropriate department or supervisor ensuring followup and resolution.
• Doent customer interactions issues and resolutions in the companys CRM system.
• Stay uptodate with product offerings services promotions and company policies to provide accurate information to customers.
• Educate customers on product features benefits and usage.
• Work closely with other customer service team members and departments such as Sales Logistics and IT to ensure a seamless customer experience.
• Participate in team meetings training sessions and continuous improvement initiatives.
• Strive to achieve and exceed customer satisfaction targets and service level agreements (SLAs).
• Collect and yze customer feedback to identify areas for improvement.

Remote Work :

No