French Speaking Content Moderator

We are a global leader in the digital and technology industry dedicated to providing innovative solutions and highquality service across various platforms. With a focus on delivering seamless and safe online experiences our team in Sofia plays a key role in moderating and managing online content across several markets. As we continue to expand we are seeking a FrenchSpeaking Content Moderator to join our team and help maintain the integrity and security of our platform.

Position Overview:

As a FrenchSpeaking Content Moderator you will be responsible for reviewing and moderating usergenerated content to ensure compliance with community guidelines and policies. You will help foster a safe and positive online environment by identifying and addressing inappropriate content. Your fluency in French and English will enable you to effectively communicate with users and team members ensuring highquality content moderation.

This is a hybrid role offering the flexibility of working 2 days at our Sofia office and 3 days remotely allowing you to balance inperson collaboration with autonomy.

Key Responsibilities:

• Content Moderation: Review and moderate content including text images and videos posted by users in French ensuring compliance with community standards and platform policies.
• Policy Enforcement: Ensure that any content violating guidelines is flagged removed or escalated for further investigation.
• User Interaction: Handle user inquiries and reports regarding content issues responding professionally and efficiently in both French and English.
• Quality Control: Maintain a high level of accuracy in moderating content and make quick decisions regarding the appropriateness of posts and comments.
• Incident Escalation: Collaborate with internal teams to address complex cases or escalate issues that require further attention.
• Trends Monitoring: Identify emerging trends in user behavior and content types reporting them to management to help improve moderation strategies.
• Record Maintenance: Keep detailed records of moderation actions and decisions using internal tools and software.
• Feedback Provision: Share insights and feedback on potential improvements to the moderation processes contributing to the development of guidelines and best practices.

Qualifications:

• Fluency in French and English: Strong proficiency in both languages is essential including the ability to read and write fluently in French.
• Customer Interaction Experience: Previous experience in customer support or interaction is a plus as it will help you manage user reports and complaints effectively.
• DetailOriented: Strong attention to detail and the ability to identify inappropriate or harmful content quickly and accurately.
• ProblemSolving Ss: Ability to think critically and make sound decisions especially when dealing with sensitive content.
• Time Management: Strong organizational ss with the ability to manage multiple tasks and meet deadlines in a fastpaced environment.
• TechSavvy: Comfortable using digital platforms content management tools and general office software (Microsoft Office etc.).
• Team Player: Strong interpersonal ss and the ability to work collaboratively with colleagues in a team environment.

What We Offer:

• Hybrid Work Model: Enjoy the flexibility of working 2 days in the office and 3 days remotely fostering a good worklife balance.
• Career Growth: Opportunities for professional advancement within a dynamic and expanding company.
• Competitive Salary: We offer a competitive salary package based on your experience and qualifications.
• Comprehensive Benefits: Access to health and life insurance along with a range of other employee benefits.
• Professional Development: Access to training and development programs to help you grow your ss and advance your career.
• Supportive Work Environment: A positive and inclusive workplace that encourages collaboration innovation and continuous improvement.

Relocation Package:

We offer a relocation package for candidates coming from abroad to support your move to Sofia. Further details will be provided during the recruitment process.

Why Join Us

This is an exciting opportunity to join a diverse and growing team within a global organization. Youll have the chance to use your language ss in a meaningful role ensuring a safe and enjoyable experience for online users. Additionally youll benefit from the flexibility of a hybrid work model excellent career growth prospects and the opportunity to live and work in Sofia a vibrant and dynamic city.

Remote Work :

No