Romanian Speaking Customer Advisor
Romanian Speaking Customer Advisor
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Job Description
We are a prominent organization in the tobacco sector focused on delivering highquality products and exceptional customer service. With a commitment to sustainability and innovation we continue to grow and expand our market presence. We are seeking a dedicated and customeroriented Romanianspeaking Customer Advisor to join our vibrant team in Sofia as part of our growth initiative.
Role Summary:
As a RomanianSpeaking Customer Advisor you will be an essential part of our customer service team providing topnotch support to our Romanianspeaking customers. Your main duties will include addressing customer inquiries resolving issues and ensuring an overall excellent experience with our offerings. This position is perfect for individuals who are enthusiastic about customer service and looking for opportunities to advance their careers in a nurturing and rewarding atmosphere.
Key Responsibilities:
- Customer Assistance: Deliver outstanding service to Romanianspeaking customers through phone email and chat. Respond to inquiries about our products orders and services to enhance the customer experience.
- Issue Management: Effectively manage customer complaints and concerns aiming for resolutions on the first contact. Work with other departments to escalate and address complex issues quickly.
- Product Expertise: Acquire comprehensive knowledge of our products and services to provide customers with accurate information and recommendations.
- Data Maintenance: Keep customer records updated and accurate in our CRM system. Track interactions and customer feedback for ongoing improvement.
- Collaborative Work: Collaborate with fellow customer advisors and other departments to exchange insights and best practices fostering a supportive team culture.
- Sales Assistance: Help customers with product suggestions and upsell opportunities contributing to the overall sales objectives.
Qualifications:
- Language Proficiency: Must be fluent in both Romanian and English; knowledge of additional languages is advantageous.
- Customer Service Background: Experience in customer service or related fields is beneficial but not essential. A positive attitude and eagerness to learn are critical.
- Communication Skills: Strong verbal and written communication abilities with a knack for building rapport with customers.
- ProblemSolving Skills: Excellent analytical capabilities and a proactive mindset toward resolving customer issues.
- Flexibility: Ability to excel in a fastpaced environment and adjust to shifting priorities.
What We Provide:
- Attractive Salary: A competitive compensation package that reflects your expertise and experience.
- Permanent Employment: Enjoy the security of a permanent position within a thriving industry.
- Relocation Support: For candidates relocating from abroad or different cities we offer a complete relocation package including flight tickets to Sofia and help with accommodation.
- Health and Life Insurance: Access to health and life insurance for your peace of mind.
- Career Development: We are dedicated to your professional growth and provide opportunities for advancement within our organization.
- Training Opportunities: Comprehensive training programs to ensure your success in the role and to develop your skills further.
- Vibrant Work Culture: Join a collaborative and inclusive team that values diversity and promotes open communication.
Join us in shaping the future of the tobacco industry and contribute to providing exceptional service to our customers. We look forward to welcoming you to our Sofia team!
Remote Work :
No
Employment Type
Full Time
