German-Speaking Customer Service Specialist
German-Speaking Customer Service Specialist
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Job Description
GermanSpeaking Customer Service Specialist Join an Exciting Banking Project in Porto
Location: Porto Portugal
Start Date: 11th October 2024
Job Type: Permanent OnSite
About the Role:
Cross Border Talents is collaborating with a leading banking partner for an exciting Customer Service project in Porto. If you are a native German speaker with strong English ss and a pion for delivering excellent customer experiences this opportunity is for you! Join a forwardthinking team and become the trusted voice for banking customers across Europe.
Your Mission:
As a Customer Service Specialist youll be the single point of contact for the banks clients helping them resolve a variety of inquiries through email and chat. This role is vital in supporting the digital banking experience and youll play an important part in ensuring customer satisfaction.
Key Responsibilities:
- Handle customer inquiries via inbound chat and email regarding online banking portals.
- ist with navigation product information marketing campaigns and bank services.
- Provide firstcl customer support by managing card blocking ordering duplicates processing forms and PIN/TAN orders.
- Forward complex issues to the appropriate consultants branches or departments.
- Offer proactive solutions to enhance customer service and improve user experience.
- Mediate any concerns to ensure a smooth customer journey and gather feedback for quality management.
- Support the scheduling of appointments and ist in central marketing campaigns.
Training & Onboarding:
- 4 weeks total: 2 weeks of comprehensive training followed by 2 weeks of nesting.
- Full support during the onboarding process to ensure you succeed in your role.
Work Schedule:
- MonFri: 8 AM to 5 PM
- Late Rotative Shifts: 7 AM to 10 PM
- No weekend work required.
Requirements:
- Native German speaker with strong English (B2) proficiency.
- Customer service experience is a plus but not requiredwhat we value most is your dynamic proactive attitude.
- Excellent communication and problemsolving ss.
- Ability to work effectively within a fastpaced collaborative environment.
Why Join Us
- Work for a trusted and innovative banking partner.
- Enjoy a competitive salary package and benefits tailored for your needs.
- Relocation support for international candidates to ease your move to Portugal.
- Grow within a dynamic international team committed to delivering toptier customer service.
Ready to kickstart your career in the banking sector Apply today and start your journey with us in beautiful Porto!
Salary & Benefits:
- Base Salary: 950EUR (paid 14 months).
- Performance Bonus: Up to 200.
- Fixed Language Bonus: 450EUR for your German proficiency.(paid every month)
- Meal Allowance (net): 167.86EUR.
- Permanent contract with a clear path for growth and career development.
Relocation Package:
- From Outside Portugal: Reimbursement of airfare (up to 700 after 90 days).
- From Inside Portugal: Reimbursement of travel costs (up to 150 after 90 days).
- Accommodation:
- From outside Portugal: Hotel room for 28 days.
- From inside Portugal: Hotel room for 15 days.Salary & Benefits:
- Base Salary: 950 (paid 14 months).
- Performance Bonus: Up to 200.
- Language Bonus: 450 for your German proficiency.
- Meal Allowance (net): 167.86.
- Total Monthly Compensation: 1767.86.
- Permanent contract with a clear path for growth and career development.
- From Outside Portugal: Reimbursement of airfare (up to 700 after 90 days).
- From Inside Portugal: Reimbursement of travel costs (up to 150 after 90 days).
- Accommodation:
- From outside Portugal: Hotel room for 28 days.
- From inside Portugal: Hotel room for 15 days.
Remote Work :
No
Employment Type
Full Time
