Customer Service Representative

Carbiz is looking for proactive friendly and meticulous individuals to join our Operations team as Customer Service Representatives!

About Us:

Carbiz is a leading provider in accident management services helping customers get back on the road with ease. With over 7000 5star reviews and awards like the Product Review 2023 & 2024 accolades we are committed to delivering highquality accident replacement vehicles and exceptional customer service. Our teamfirst culture and dedication to our values of pion trust collaboration and growth have made us an industry leader.

We offer a teamfirst culture with unlimited opportunity for growth living by our company values in everything we do;

• Love what we do We are pionate about delivering for our customers team and partners every time
• Better than yesterday We grow each day learning from our experiences
• Win with trust Lead the market by being trusted reliable and helpful
• Collaborative core Working smarter together
• Valuing people We respect our people encourage their development and reward their performance

Perks & Benefits:

• Career growth opportunities through ongoing training mentorship and support.
• Collaborative team environment with likeminded professionals.
• Convenient head office location less than 10 minutes from Mascot Station.
• Novated lease options and access to the Flare Benefits program.
• Monthly team lunches birthday celebrations and major event celebrations.
• Study ist program we support your education.

About the Role:

In this role youll be the first point of contact for our dealership partners and customers providing support in coordinating vehicle hires and returns. Key responsibilities include:

• Managing inbound inquiries from dealerships and service managers ensuring vehicles meet customer needs.
• Facilitating smooth onboarding for vehicle hires coordinating deliveries and ensuring timely communication.
• Working closely with the Operations Sales and Fleet teams to manage vehicle availability returns and customer requests.
• Ensuring vehicle returns are processed efficiently and according to company procedures.
• Following up with dealerships to ensure timely payment of invoices.

About You:

• Experience in automotive car rental or credit hire industries is highly desirable but not essential.
• Prior experience in phonebased customer service or sales is preferred.
• Techsavvy with strong computer literacy.
• Excellent organisational ss and capable of handling multiple tasks effectively.
• Confident communicator able to work with internal teams dealerships and customers maintaining a high standard of service.

Apply Now:

If you or anyone you know are looking for aCustomer Service Representative position within a fastgrowing and peoplefocused organisation click APPLY and the Talent Team will be in contact with you!