Customer Care Specialist
Customer Care Specialist
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Job Description
Power the Future with us!
SolarEdge (NASDAQ: SEDG) is a global leader in highperformance smart energy technology with over 4000 employees offices in 34 countries and millions of products installed in over 133 countries.
Our diverse product offering comprises intelligent solar inverters battery storage backup systems EV charging and complete home energy management ecosystems.
By leveraging worldclass engineering capabilities and with a relentless focus on innovation we strive to create a world where clean green energy from the sun is the primary source of power for our homes businesses and just about everywhere we thrive.
What will you be doing
- Customer support interface; admin logistical and general technical support
- Interface and manage with Tier12 support resolving (escalated) issues and drive the proactive support cases
- Reports and manages designated accounts
- Owns customer satisfaction with SEDG technology
- Act as lead on all service matters with strategic account(s). Proactively develop customer service strategy to manage customer business objectives.
- Host weekly service calls with key accounts
- Perform account service level analytics to help maintain service levels and align priorities and strategies.
- Resolve service escalations in the shortest amount of time and most efficiently and effectively
- Directly escalate and act as a focal point to Support teams.
- Ensure company resources can deliver to customer requirements and follow through on commitments.
- Act as a customer service advocate to deliver the required results.
- Ensure that all service levels within the customer account are trained on SolarEdge. (regardless of who trains them) including installers designers tier1 phone support tier2 field service engineers customer data analytic performance team etc .
- Responsible for building service relationships at the customer site
Country:
Australia
City:
Melbourne
Requirements :
- 2 years of experience in a technical support role preferably from the Solar industry
- Experience with customer relations (call center or inside accounts management)
- Experience with CRM systems and general software tools
- Strong communication skills
- Customer focused
- Persuasiveness
- Flexibility
- High level of problemsolving
SolarEdge recognizes its talented and diverse workforce as a key competitive advantage. Our business success is a reflection of the quality and skill of our people.
SolarEdge is committed to seeking out and retaining the finest human talent to ensure top business growth and performance.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Full-time
