Application Support BA
Application Support BA
Posted on :
30-09-2024
Employer Active
1 Vacancy
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Job Description
Act as the first point of contact for all user support related queries regarding the core Applications (L1 and L2 support)
Participate in the knowledge transfer of the BC team before handling the BAU for new Solutions
In charge of the inventory of all the Applications used in the company as well as regular check of Active and Inactive Applications
Responsible for taking internal and external calls from the users regarding Application related incidents or service requests
Ensure proper documentation notification escalation tracking and follow up of all incidents/ service request
Regularly provide statistical reports about support cases and incidents
Dispatching all incoming tickets for the Service & Support team
Responsible for assigning resolving and escalating user request tickets
Collaborate with other IT Teams on Projects
Application Support / BA
Employment Type
Full Time
Key Skills
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