Customer Service Representative
Customer Service Representative
Posted on :
29-09-2024
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Job Description
- Job Description
The Email Customer Service Representative is responsible for providing excellent customer service to customers of our Premium Furniture client.
This includes answering customer inquiries resolving issues and processing orders.
The ideal candidate will have a strong understanding of customer service principles and practices as well as experience in the eCommerce industry.
Responsibilities:
- Answer customer inquiries via email and chat
- Resolve customer issues in a timely and efficient manner
- Process orders and returns
- Maintain accurate customer records
- Stay uptodate on product information and company policies
- Work independently and as part of a team
- Meet or exceed customer service goals
Qualifications:
- High school diploma or equivalent
- 6 months to 1 year of customer service experience
- Excellent communication skills both written and verbal
- Strong problemsolving skills
- Ability to work independently and as part of a team
- Ability to work under pressure and meet deadlines
Remote Work :
No
Employment Type
Full Time
Key Skills
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